Customer Reviews

Hello, I would definitely recommend your Auckland based team to friends moving within Auckland, but probably not in Wellington if I’m honest.

Communication was great with the office team, and the Auckland truck team were fantastic.  Three lovely, friendly, and efficient guys.  Could hold a conversation and answered any questions I had.  They appeared to work well together.

In Wellington I wasn’t contacted the day before the planned move, as per your processes, I ended up phoning at 4.55pm to be told I was on their list, and they were going to contact me in the morning, as he was waiting to see if anything came in overnight.  I wasn’t sure how this would impact the jobs already on his list.  Being told the morning of the move isn’t really helpful, as clearly, I had to arrange to be there.  On this call though he did ask if I would prefer morning or afternoon, which was at least a little helpful.  The truck arrived on schedule, but once they had finished, I asked one of them if they could help me put the bed together, to which I was told, we don’t carry tools on the truck, end of conversation.  This is the first time ever, in all my moves the guys haven’t helped.  It was a queen size bed that clipped together, so no tools were needed, nor did he even ask if I had any tools.  Clearly, not interested in helping at all.  Just seemed a little disappointing.

But overall thank you.

The delivery and unpacking was done by two employees who were friendly and worked very fast and effectively to pack our items. I was very happy with the delivery service. The communication before delivery could be improved. I had asked questions regarding customs forms that took multiple emails to get a response. 

John from Conroy Removals made contact with us for our removal from Auckland to Hamilton. He was very professional when he came to our home, and gave us confidence in them providing a first class service.

The uplift went well.  We haven't yet received our shipment, and are expecting it in a few months.