Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
Have already emailed Caroline Watt with feedback
Friendly
Friendly and little damage to goods
"Overall we were extremely happy with Conroys"
Mick the packer we had was absolutely marvellous..........no breakages at all. Glasses and glassware, crockery, mirrors, pictures, photos all perfectly wrapped and arrived in pristine condition. I cannot praise Mick enough. Jason the driver and delivery man was not very caring with our possessions. Our mattress had a hole poked in it. Our rimu bedroom furniture was scraped and so was our teak lounge funiture. Various items were broken or damaged. Very careless! Overall we were extremely happy with Conroys. Thank you so much.
"I hope my feedback is seen as helpful"
There were a few things I noticed during this move. Firstly, Doug was great with completeing the quote process, keeping in touch with me, answering questions & professional etc. The 2 Tongan lads who did our packing were amazing. Careful, quite and consistant workers. Once the boys came the next day to uplift (total 4) I felt this was too many- as I thought the quote was higher than it should of been, and really we only needed 2 or 3 and it would have made a considerable difference to what we paid. the guys worked well, but didnt really have enough to do and spent time mucking around. Frustrating as we were paying for this. However they could have added value by coming and asking me if there was anything I needed help with. I also feel there needs to be one staff member who acts as the 'leader' or supervisior. maybe arrives, introduces the team and makes a plan with the customer and is the one to continue communicating throughout the moving process.
I hope my feedback is seen as helpful. I believe it is your guys in the truck and their abilities that bring buisness back.
I would have given your service a 5 Star but for the fact that one of your employees broke the leg off a small table. (He did apologise but the table can't be fixed.) The other younger man was both more helpful and more efficient in his actions.
"would have been good to have a special box"
Was relativly affordable and delivered as promised.
The crews were friendly and accomodating.
Still waiting for our dog house to arrive.
Also would have been good to have a special box that had all the keys and remotes and tools in it. Would have helped as we tried to unpack and set up the house, couldnt find some shelf lugs and tools I needed to assemble beds until the 2nd to last box.
4 stars
"Service was excellent"
Service was excellent, despatcher was friendly and helpful, driver was also. very happy overall. unfortunatly, once i got inside after the delivery, i discovered that the table (collected by you from the restoration place in Auckland), has a small ding on it...
Only wish that convoys could have kept us updated on a delivery time sooner
Late in arriving. Not contacted to say that they would be so late.
Had person come and quote and check driveway for access. Said that there were a couple of trees to trim but they would do that on the day. (The weekend before the shift we trimmed all the trees) On arrival Conroys couldn't get up the drive as trees needed more trimming. They didn't have anything to trim the trees with and nor did we as we had sold the chainsaw etc. at clearing sale. Fortunately our car was out and about by the time Conroys arrived and so we could go and "borrow a chainsaw and a person" to trim the trees further. John (a stroke victim) couldn't cut the trees and I couldn't either. That is why we wanted to know what trees needed trimming when the guy came to look and give quote.
Things went smoothly once they got to the house and started work (be it 4 hours after they were due to arrive).
Unload at new address went well. A couple of knocks to the hallway walls which are now permanently damaged until such times as the house is rewallpapered etc.
Yvonne & John
No issues other than our rimu coffee table receiving a large dent on the top.