Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others" I always recommend Conroys and will continue to do so"
"The two people who came were very nice"
The two people who came were very nice, however, they had issues with the access to the house and this slowed us up considerably. They suggested we should have got a fixed price move instead of an hourly rate as they felt the restricted access more or less doubled the time the move took.
"Staff were accessible and friendly"
Staff were accessible and friendly. Timeframes acurate. The only small issue was that the web site was often incorrect e.g. saying our load had passed through customs when it hadn't.
"Overall a reasonably good job"
Removal to rental was great however from rental back to own home not quite as efficient. Some things left unpacked and a computer desk still at rental. My bed left out of kilter with lights. Boys in hurry i think. Overall a reasonably good job.
"Excellent friendly service"
Excellent friendly service with no damages as of yet that we have found.
The only negative is we sent around 3 emails with questions which were never answered but found the answers by an ex employee who came around to pick up a Trade me item prior to us moving who told us what we needed to know.
4 Stars
"we would have loved a bit more notice"
Only comment we would make is that we would have loved a bit more notice when the furniture was ready to be delivered. While NZ side had Colins contact I had explained that his mobile coverage and phone had been a problem, but I was still receiving all info. Unfortunately no contact was made with me either by email or phone (I would have got both) and Colin ended up with just 30 minute notice of delivery of goods.
And - email response re progress of goods great, but indicates 'we will keep you posted with further updates' Our expectation was that there might be another email. It would have been useful to know that the next contact was to be by phone (and whose phone?!)
"Excellent staff"
Excellent staff, careful packing and unloading. Brian was tops to work with. Well done all.
"Really nice people"
Really nice people and a very good job !!
"the service was good"
Other than a little confusion on dates of delivery between Auckland and Christchurch, the service was good.
"We had a problem with damaged chairs"
We had a problem with damaged chairs. Conroy removals replaced and delivered new chairs. Thank you.
"Very easy to contact and responsive to queries"
Very easy to contact and responsive to queries. Moving staff excellent to work with.
Over the years I have used Conroys for personal and business moves, I always recommend Conroys and will continue to do so. From the booking system to pick up, delivery and storage, the service from Conroy Removals provides a great user experience. I am happy to endorse Conroys.