Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"We would use Conroy again, and that is really the bottom line"
"Christchurch end was fantastic!"
Christchurch end was fantastic!......Aussie side have communicated well, but we havent had delivery yet which is a bit longer than expected and we wish to negioate the difficult access fee of $363 (we had read and understood the terms, but we are moving from a 3 bedroomed house into a small 2 bedroomed apartment on the 8 floor and can only move in half the contents, and will stow the rest in the ground floor garage until we have more suitable accommodation)
"The team who arrived to manage my move were excellent"
The team who arrived to manage my move were excellent. Friendly, efficient and they coped admirably with a tough 56 step hike down from my Wellington property with the contents of a three bedroomed house. The move went smoothly and the packing was very well done, right down to the individually wrapped blown lightbulb I just found!
My only feedback comment for improvement is to review the cost-effectiveness of your insurance options. I found a comparable transit policy available for $250 less than the Conroy's quoted insurance. That looks a bit like profiteering!
"The guys were polite"
The guys were polite, very helpful with any question we asked, they went out of their way to accommodate us during the packing and unpacking. A good team on both days.
"Certainly saved my back!"
Great staff on truck. Very helpful throughout the shift. Certainly saved my back!
"Very happy with our move"
Very happy with our move. Steve and the guys were great, very considered when loading and unloading our belongings. And in record time too!
"very helpful and freindly"
found everyone I dealth with both here in NZ and in oz very helpful and freindly Thanks for everything
4 Stars
"Conroy made the move as seamless as possible"
Conroy made the move as seamless as possible. I would glady use the service again. This is the second time and would not hesitate recommending to family and friends thank you Conroy
"all in all a very good service"
all in all a very good service, especially communication with your quoting staff. no matter how many times we changed the consignment which was i think 4 times, the answers always came back quickly with a new quote, this was much appreciated. this was us moving our furniture down to Christchurch for our Son who had just moved there. The pick up staff was friendly, small mishap putting the bed head in upon sliding it into the truck the floor support was knocked off and they tried to hide it, but i saw it happen and made light of it and helped them fix it. perhaps just be a little more careful. The only real complaint was delivery times. My Son was told it would be delivered early on the Monday morning so arranged time off to wait, it never arrived and had to make a call to see where it was to be told sorry wasn't going to be until the next day, this was fine but meant more time off the following day. With a new job and all it was a bit frustrating as he has now lost more out of his pay packet due to your error. Communication would have been great and that way he could've had avoided loss of pay on the original delivery day. Apart from that, very happy with everything else.
"The overall service was good"
The overall service was good, the removal operators were courteous/efficient and undertook their duties in a professional and timely manner, particularly considering it was a wet/windy morning which added an extra challenge to the move.
The only negative was dirty/oily/black spots left on our carpet on the stairs and upstairs landing/hallway. This was resolved to our satisfaction very quickly following a phone conversation with Auckland Branch Manager.
The chaps we met and who handled our stuff into our house were great. Cheerful, polite and careful, however, on unpacking our stuff we did find some damage, not much, but enough to be worth mentioning. It must have occurred during the packing in the storage unit, or when being moved from unit to transport. It looked to us as if a couple of the cartons had been either dropped or handled too roughly. The items damaged were irreplaceable (antiques) so even if we had been insured a few dollars could not have repaired or replaced the damaged goodies so would have been meaningless. Anyway I think we packed these particular boxes, twelve years ago so it could be that we are at fault. Never mind, just one of those things.
We would use Conroy again, and that is really the bottom line.
Thanks again, you chaps.
Cheers Ian & Elizabeth