Customer Reviews

This was our fourth move and have used Conroys each time, from Auckland to Hawkes Bay to Wellington.  All staff from office to drivers were very helpful so the moves went smoothly.  We would recommend Conroys without a doubt.

We were very happy with the service provided down to fixing of broken painting. Very good convoy. Very happy family

I was very impressed with the service given to us on the telephone by the girls in Napier - nothing was too much trouble, and we did get quick service at short notice.

I was present when the packers came to pack, and was generally pleased with their work and their packing technique. I was concerned about the packing of some of the pieces of furniture as they were very expensive and of high quality. The men did listen to my requests for how I wanted things packed. They assured me also that they knew what they were doing. Similarly the men who came to move the packages were very careful.

Some of the furniture packed by your men came from a very high end furniture store which had offered to pack it again in original packaging for me when I said that I was moving it. When I saw that it would not be covered by insurance through you if it was not packed by you, I declined this offer. The table and chairs that your men packaged were purchased for more than $12,000 dollars (not yet unpacked), and the leather chairs which I referred to, and now showing pressure marks, were over $3,500 each.

We were not contacted about the delivery time or date, and had to ring in total 3 times to get the answer. Not all calls were returned. On the final occasion of enquiring, the truck was only half an hour away. Thankfully, my husband could go to the storage unit where the consignment is unloaded.

Having received all the packages, we have some concerns about the transit process.  All the boxes are still in storage and not unpacked as yet to see if there are any issues there. However, a marble table top 1400 x 800 (which was at least 150 thick) arrived totally smashed inside its bubble wrapping. Although the packers did write "Marble Table Top" and used Fragile tape, the movers in Christchurch ( I understand) put in on top of all the consignment to come south from Christchurch. It fell off the top of the stack inside the container and landed on a concrete umbrella base. We have photos of this package as it was in Auckland, and as it was when it arrived in Wanaka. Nothing of it is was selvageable , not even a small peice of marble - a catastrophy. The men who unloaded our luggage in Wanaka seemed to think this type of incident has happened before when they have come to unpack a container. This marble top is one we had made especially for the base it sat on. We are having difficulty establishing the cost for insurance.

We have only unpacked a few folding chairs. Two of these were leather director chairs. The packaging technique was insufficient to protect the leather from indent from the pressure of being squashed in the packing of the container. There needs to be more padding inside this type of packing as these indent marks will not know come out.

At this stage, until we unpack further, we will not know if there is any other damage. 

I do hope that you can do something about your staff/contractors taking note of the markings on Fragile packages.

I hope too that my comments are useful to you. I would use your service again, but would always like to be present at both ends of the operation for the reasons I have given you.

Regards

Pamela

Friendly, efficient, and capable teams handled our shift. We never contemplated those big men from Tonga were capable of handling our delicate crystal and china. Not one breakage. Had not shifted for 44 years. Enjoyed the experience with Conroys.

My 'Conroy' experience was mostly good. The only concern I had was that the cartons I had carefully packed myself (and therefore not covered by the insurance policy) which were clearly marked FRAGILE, when unloaded at the destination,  were stacked at the bottom with other heavy non-fragile cartons on top !!! I had to remind the movers to not do this. Whether this contributed to the breakage of 2 items (one quite precious) is hard to know.

One large furniture item was not protected by the packer's blankets and got scratched.

Apart from this, as long as you're not moving fragile items, I'd recommend Conroy for national moves. Pleasant staff, efficient.