Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent packer and moving guys. Can't thank them enough for the care service and attention taken with our household breakables, furniture, equipment, plants etc. Communication with head office before during and after though was lacking. Still, they were contactable, and able to sort queries/issues promptly. Thanks Conroys!
Accommodating
In general everything was excellent. The packers and movers were fast and efficient and clearly good at their jobs. The price was really competitive and everything went according to plan. You were accommodating of some changes I made and always happy to help. My only issue was communicating with the office to make some changes and confirm times etc. Once I managed to speak to someone everyone was great. But I went in circles trying to do that on several occasions. Thanks for getting us where we needed to be.
Great experience everything arrived safely with no hassle
One of the bed headboards was cracked. One of the beds didn't have a plastic protector as didn't have enough to cover, so was wrapped in a blanket which left fluff all over the mattress.
The loading in Hastings was really good by the three guys and the unloading in Auckland was the same. Apart from those couple of things everything else seemed fine.
My removal day was very stressful: moving to another town, and the sale and purchase on the same day not going smoothly. However, because the Conroy guys were so lovely, they made the move really easy. They were very careful with my belongings and even vacuumed the garage! Their good humour and professionalism made a really horrible day so much better. Thank you!
The moving crews were superb - from my home on the Tuesday, to Greytown on the Friday. Ben 'One', as I called him (there was another Ben on the second leg) was outstanding in ensuring packing boxes were directed to the right rooms and generally making my move as stress free as possible.
I would have provided a 5 star or excellent rating especially for the NZ side of the operation. The only issue I had was that I had not heard from the operator for about three weeks after pick up of cargo in Bahrain. I chased up the reson for no contact to find that there were issues with getting the cargo to Nelson. I changed to Auckland and gthen the Bay of Plenty. I could have done this earlier if I had been told of an issue. I am satisfied and I do nto want this to be over emphasised especially as the communication and service in the NZ side was 5 Star
A very good overall experience. We were advised of a 10am pick up; however, the crew arrived at 830am as their manifest advised of 9pm. This created some stress; however, the team were good about it and we got started around 930.
Otherise, the guys were amazing and hard working and a pleasure to work with. Nothing was damaged and we and our goods were treated with respect.
Excellent cost compared to quotes from other companies. Very responsive to my enquiries. Movers at Auckland end were very friendly and careful in their handling. Movers in Wellington less so, but overall very timely. While there was some confusion between Customer Service and Operations about the delivery date, this was clarified fairly quickly.