Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"very satisfactory"
Good morning, apologies for late response, Last week Vodafone got around to connecting our new address/phone (3 weeks waiting) absolutely diabolical trying to work with a foreign answering service who just don’t understand simple requests and completely lacking of any initiative what so ever as well as promising to ring back and never do so, many ph calls along with being shuffled from one operator to another after waiting waiting waiting on my mobile.
Any way Conroy’s very satisfactory especially first contact follow up by Jarrett he sealed the contact other firms contacted very slow responding with sparse info well done that man.
Another big plus was Nathan's visit invaluable help especially to my wife relating to packing & preparation plus the info guides for the shift after 35 years in one locality.
Truck driver & assistants 10 out of 10 arrival on time clear instructions along with nil damage experienced & expedient.
The only thing that completely soured the experience was the office contact when after a considerable trying time I contacted the office regarding those bloody online forms to be completed, the first not a problem, second one almost a duplicate of the first just refused to accept my e-address after dozens of attempts cutting and pasting from first form not working tried all ways just would not accept my address.
Rang Napier office for help and received a lecture on e-mail addresses i.e. comers in wrong place etc
She just would not accept that we had a problem, (note that as above re Vodafone I had 148 e-mails waiting when finally hooked up have been on e-ail for yonks) instead of saying we will look in to it and get back to you Mr. Christensen. My comment - all complaints and requests for assistance are genuine unless after investigation proved to be otherwise. That person has a heaps to learn about PR should not be let loose on clients.
In desperation rang Nathan what a difference don’t worry about it Martin we have all your details great move on.
Respectfully suggest that Nathan completes all the required forms with the client when visits.
Well done you guys
Cheers
Martin.
"loaded our belongings really carefully"
The guy in charge (sorry we can't remember his name) was outstanding. He was very professional and encouraged the other two men to work hard. They loaded our belongings really carefully and we had no breakages or damage. They unloaded quickly and consulted with us all the time about where to put boxes and furniture. We were very pleased they were very speedy. Thanks
"would have got a 5 star but"
You would have got a 5 star but when i offered my husbands services to help unload at our end I didn't realize he would have to lift a heavy steel ramp which knocked the wind out of him as he is not as fit as he once was....smile...
Excellent service otherwise and really happy with the move..
Regards Sandy
"Four stars given because..."
Four stars given because the delivery van leaks water. Simply not good enough. Lucky because only cartons that contain items which water will not effect were wet. Conroy staff worked well and placed most items where directed. However many boxes were/are stacked upside down. limited unpacking has occurred as the shipment is currently in private storage. therefore potential damage is unknown. One item has rubbing damage to two corners and will be photographed in due course. This has resulted from poor packing originally.
"The men that moved us in were outstanding"
The men that moved us in were outstanding, 1 helped me install the washing machine and they were very obliging.
One cane table was crushed, and we were waiting from. 9 until 2 for them to come. It came to $7,000 to move 3 crates and store 2 which still seems very pricey, there is no flexibility about going in to pull stuff out or sort it out.
"regular updates"
Great service! I was very happy with the regular updates regarding our personal effects. If we ever require a removal company again, we would call Conroy without hesitation!
4 Stars
"goods in perfect condition"
Great Service and the recipient received the goods in perfect condition. Thanks for a great job.
Steve
4 Stars
"took the stress out of an overseas move"
Conroys were awesome from start to finish. The took the stress out of an overseas move, packaged everything up and unpacked it at he other end while taking away all the boxes etc. Highly recommend Conroys for a big move.
4 Stars
The team in Wellington with Scott were amazing. Positive and happy. The team in CHCH did well also. I would rate my Wellington Experience as a 5 CHCH as a 3.
One this I do not like is having to remove the stickers off my good furniture, they don't come off easily not in one peice and then you have to scrub the last off.
Thanks
only issue we had was i had requested a 10.00am pickup, we received a call the day before to say the pickup would be 8.00am on the morning of the move the truck arrived at 7,15am which meant we were stuck in rush hour traffic.