Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"Good quoting and follow up prior to move"
4 Stars
Please Note: as reported to Conroy's Napier staff on moving out day (Mon 21/3/16), damage was caused when staff moved the 3 seater sofa from upstairs at 14 Outlook Terrace, Taradale. This damage is a 25cm long by 4mm deep (approx) deep gouge/scratch to the stair well interior wall that requires plastering and repainting of that interior wall to repair it. Conroy's staff member Tim took photo's of this damage. I would like to be contacted by Conroy's management as confirmation that Conroy's will pay the costs of the necessary repairs to this wall.
Additionally please note that we were advised by the Napier office of Conroys at the time of booking this move that the delivery of our furniture at Wellington would be between 8am and 9am on the Tues 22/3/16. When the truck did not arrive by 10am that day I call the Conroys dispatch office at Porirua and was told that our container of furniture had arrived from overnight, but that it couldn't be delivered until mid afternoon because they were busy with other jobs. The furniture turned up at 4pm which was a quite anoying given we had planned for the morning arrival and took a full day off work when we need not have done so. However the delivery staff from Porirua were very good and patient with us when they unloaded our furniture into storage at Welllington which was much appreciated.
Regards
Gary
4 Stars
"very efficient"
There were some issues - my washing machine doesn't get the hot water and some of my drawers are affected - off their runners I think but generally they were very efficient.
"so much less stressful"
Janelle Mayberry in your Australian Office was an absolute pleasure to deal with right fom the very beginning. Extremly helpfull and thorough. Even when we had a slight delay on arrival of our goods she was in constant contact with us to ensure everything was okay. She helped to make an international move so much less stressful. Thank you.
4 Stars
"Friendly efficient movers"
Great easy move. Friendly efficient movers.
"Ok except for some damage"
Ok except for some damage. The top of the dryer is slightly dented. It looks as though something heavy was put on top of it. I hope it still works.
Wheel came off the office chair but was found. Wheel came off a plastic trolley and I'm not sure if it was found. Plastic trolley cracked in two places.
I was not given an approximate uplift time the day before and had to ask for it.
However I was given an approximate delivery time the day before and didn't need to ask.
'seems so far that all got back to us in good condition"
The only item to be packed by Conroy did not get packed, because there was no packaging material brought along. This in turn was then the reason, why the container wouldn't be locked for storage (until the item was properly packed). After 4 months we have happily received our property back from storage - with the only unpacked item still unpacked. In addition we learnt that somebody else's commercial goods were put into our container when shipped to Nelson. In hindsight I'm wondering about the safety and security of my goods while in Conroy's care - not a good feel, even though it seems so far that all got back to us in good condition.
"prompt to help"
The fact that the boxes were owner packed and owner insured, I felt that the movers were not as careful with the packages as they might have been if they were insured through the company. I haven't as yet opened the box of breakables that was dropped to see if anything was broken. Also heavy boxes were stacked on top of a box marked very fragile when placing them in the house. All and all the company was prompt to help us when our circumstances had changed and the guys were all cheery and willing to help and we thank them for their hard work.
"Our stuff was moved quickly and with no hassle"
The two guys in Auckland were great and professional, as was the gent in Christchurch. Everything went smoothly and all of our items arrived with no fuss. Our stuff was moved quickly and with no hassle.
The only complaint I have is that something heavy was obviously placed on top of our two computers (marked fragile). Both had a small bow in the case and one's chassis had bent enough to allow two hard drives to pop out on one side. BUT, nothing was damaged (except the case, which is superficial and easily bent back). Inside, everything worked fine after being put back together (though I'm double-glad I removed the gpus before boxing them up for shipping). I wouldn't hesitate to use Conroy again, but would make sure I more clearly labeled the contents of "Fragile" boxes to give the people a better idea of what they can and can't do.
Good quoting and follow up prior to move. Great packers, really good uplifters. Well communicated regarding transit and delivery. Unloaders OK good and friendly but appeared to be in a hurry. Some minor damage to three pieces of wooden furniture, which was covered by insurance (well to take out). Taken away by Conroys promptly for repair.