Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
4 Stars
4 Stars
"Overall good service and would use again"
"Not enough cartons delivered"
Not enough cartons delivered prior to packaging Promised more but didn't arrive
"cope of the move was reassuring and responsive"
All round, very good service, Initial assessment of scope of the move was reassuring and responsive, packers very neat and easy to work with, and delivery was cheerfully done, though resources for moving in were somewhat underestimated. Very pleased that everything happened on time, as promised. Price comparisons with other quotes favoured Conroys, without loss of quality service.
"Great staff and very careful"
Great staff and very careful. Very surprised that there was no sack barrow for them to use (borrowed mine) Apparently the sack barrows regularly get taken from the trucks by ????? . Why not simply have them locked to the rails inside the trailer , and welded / marked with the rego for that unit . Its a shame that such a good outfit is a bit let down by not being able to equip the moving vehicles with good gear . It saves you time and money !!!! . The staff we had were absolutly great .
"packing was excellent"
very efficient packing was excellent. Only one disappointment a panel on our cabinet was cracked but it doesnt show on the front side which is good.
"This delayed our move considerably"
Despite a quotation and request for plenty of team members to move us two men turned up and worked incredibly hard for 5 hours before we, the client, had to phone to ask for reinforcements when 4 were sent. This delayed our move considerably. However, the team were very cheerful and did an extremely good job considering our location. Craig and Ryan highly commended
On the Saturday when we had a second move a team were sent who were less than enthusiastic and made it very clear they did not want to do the job in hand my wife and son were upset by the language used
"Booking team and process was great"
Booking team and process was great - easy and straigthforward. Good team again on the move, however noticed their 'pace' wasn't as energised as our previous move (previously Scotty was the team leader and he was great at getting the team energised and moving) - This time it took the same amount of time to move half the items, and they didn't pack the van very well either meaning they had to do a second trip back to the house to collect only a handful of items. Would have also been good for the team to have had a spotter when the van backed up our new driveway, rather than relying on their mirrors - taking out a portion of our fence that we now have to fix. They were good at locating and returning an item that had been missed on the delivery.
4 Stars
"The move was good"
Everything went well, only slight frustration was that the consultant who came to the house and quoted everything apparently left Conroy's and we had our consultant changed without explanation, I was emailing forms to the wrong person and confused when I got emails requesting the information I had already sent.
The move was good, clear communication, hard workers- no worries!
Overall good service and would use again and recommend to others:
Positives:- Delivered within timeframe indicated- Everything arrived in perfect condition- Professional and friendly packing and delivery men
Negatives:- Forgot to send customs paperwork and i had to enquire as to whether there was any- Packed all my packages on one ship except 1 package which packed onto a different ship arriving 2 weeks later. Understand I purchased a shared container, but I would have thought they would try to get all items on together. Lucky it was non-essential stuff.