Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"made one major part of our move easy"
4 Stars
4 Stars
4 Stars
"Arranging the removal administratively was a breeze"
Arranging the removal administratively was a breeze, brilliant and impressive process done online with someone ringing to confirm, well done! With the exception of one peice of furniture which fell apart but debateable if it was just wear and tear in the first place, the rest of the furniture was well handled and in good condition. The guys went out of their way to deliver an item to another property which was over and above expectations. Probably the only suggested improvement I could make is to give the customer plenty of notice when the removal/delivery is to take place. I had a lot to organise with juggling our renovations with my work and I ended up having to cancel a meeting as I wasn't contacted until the night before to say they would be there at 8am the next morning, if I had known this earlier I wouldn't have needed to free up my whole day which cost me precious time.
"The boys from Conroy's were very efficient and professional"
The boys from Conroy's were very efficient and professional about packing up our house. We were particularly impressed with Josh - a young man with a lovely manner about him. Nothing was too much of a problem and after the initial shock of having other people packing my 'stuff' it was a relatively stress free move. Thank you Conroy's, if I was moving again you get the job!
"The removal team were great"
The removal team were great, nice people and very carefull with our belongings. The only issue we had was that we had asked for a 10:am start time and they turned up at 8am , however 2 hours was removed from the bill so all was good in the end. We also did not recieve a call the day before confirming the time. Other than that we were very happy.
"keeping me informed at all stages was good"
keeping me informed at all stages was good.
I am still awaiting the car but that is VTNZ I think.
"Everything happened on the dates arranged which was great"
Everything happened on the dates arranged which was great. Most stuff arrived at our Napier address but a few things went to storage that weren't meant to, which would have been due to miscommunication. I suspect that a step ladder that did go into the Conroys truck to move here has been left in the Conroys truck mistakenly by the unloaders as they thought it was Conroy's ladder. (It wasn't in the Wellington house the next day when we packed up the storage items - I have two and one went to storage and one was supposed to arrive in Napier). I noticed yesterday when I went to use it and it isn't here.
Our rimu wooden hall stand has clearly been scrapped on the gravel driveway damaging one corner, scraping off wood and embedding it with gravel, I noticed today when I was cleaning it.
My plastic recipe holder was broken because it was packed with the angled piece taking weight above it in the box. It should have been top packed in a box.
The truck driver drove one of the truck wheels into our buxus hedging leaving a massive round gouge the size of the truck wheel and damaging the plants obviously. I noticed after the truck had departed.
"Very good service"
Very good service. Pick up and delivery was fantatstic. Only thing that could be improved was confirming an actual pick up time.
"arrived in good condition and on time"
One of the people loading my furniture in gisborne was very unfriendly and uncommunicative.not a very good representative for your company I didn't think...but it arrived in good condition and on time.. Thanku
"I have used Conroy several times now"
I have used Conroy several times now. The staff are always pleasant and obliging. They are a credit to the company. The owners can be proud of them.
Everything ran smoothly, the crew at the Matamata end were great and always happy friendly and smiling, and the crew at the Wellington end the same. You have a great bunch of guys working for you, hope you recognise that. Thanks to Hannah and Taupea, made us feel at ease, especially as our stress levels were right up trying to find a place to live in Wellington... which we did at the last moment, nothing was an issue, it at least made one major part of our move easy. Thank you.