Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
4 Stars Thanks
4 Stars
We were informed by the removers that four cartons were not accounted for, but knowing everything was packed we are not concerned at this stage, but would like confirmation that this was noted.
Packing boys were great. Unpacking by different crew not so good. I box droped resulting in broken items. 3 pieces of furniture dinged!..
4 Stars
4 Star Rating
4 Stars
Haven't actually had my delivery to Australia yet. Found out from the Australian team once it was packed and sent that we needed to pay additional gst and customs clearance due to our belongings having been in storage. This question was never asked when we booked, not a massive cost but would have been good to know up front.
Good overall
Overall was good. I wasn't rung to say they left Porirua. Guys were good and did as directed.
4 Star Review
Great except they broke two paintings.
4 Stars
Fast, efficient service
Fast, efficient service.
No damage and delivered quickly
Two places where I struggled. First was getting an updated quote from the customer service person. Apparently the person who initially helped went on leave with no one else to pick up for her. I managed to talk to another person who tried to get her manager to help, who kept promising but never got back to me. After following up four times then the person who was trying to get me help, helped me. Unsure why they just couldn't pick up and help me in the first place. Anyway, once all the paperwork was sorted, everything was pretty good until after my goods were picked up. I was given no comms, no info about what would happen next, when I would get an update, etc etc. Pretty much for few weeks I was left in dark. Then once my freight was booked in for a ship, then regular updates started coming.
Apart from this, the experience was pretty good. The boys that came to pick up the items were on time, professional, packed my furniture items really well and were done quickly. The updates in Australia were regular. And the guys that came to deliver, fellow Kiwis, also nice blokes, unloaded quickly, helped put all the boxes inside the house where I asked them, being really careful not to damage anything, and again completed the delivery really quickly.
So far we haven't found anything damaged. Some boxes were opened with no explanation but nothing seemed missing.
Communication and updates from your team were really good. Thanks!