Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"It would be great if more staff were there for delivery."
4 Stars
After unpacking everything I have found that my SKY remote and Samsung tv remote were missing.
I have been able to get another tv remote no problem but SKY have charged me $25 for a replacement remote
"Perhaps a bit more timely"
Perhaps a bit more timely, late to arrive both ends... both teams worked really well, polite and careful and not one one breakage!
"4 stars not 5"
4 stars not 5 because of a delivery issue at the Whangaparoa end of the excercise. Our agreement stated Tuesday Oct 11 as the delivery date so my son who is employed in downtown Ak made his plans with work accordingly. Unfortunately the goods were not delivered until Wednesday 4 which caused him considerable inconvenience.which I believe he made known. With that in mind I have ticked communication and delivery. However my personal experience was fine.
"Appreciated prompt response and ongoing comms"
Appreciated prompt response and ongoing comms prior to removal task. Positive attitude of the 3 removal men regarding difficult move of heavy, awkward item down internal stairway. Oversight of foreman ensured all went smoothly. Good team.
4 Stars
"Good quick service"
Good quick service. Communication could be a little better.
"Arrived on time"
Arrived on time, efficient, helpful and friendly.
"Communication was excellent"
I Ai am very great full to Conroy's for moving my furniture. As I was only moving part of my house to another city no other moving company would help me but Conroy's did. Communication was excellent. I always got answers to my questions. My items were delivered a day later than agreed on due to legal driving hours which was fine as I was informed about it so had no problems with the delay. I couldn't recommend Conroy's enough.
"The paperwork needs to be simplified"
The paperwork needs to be simplified and it was not clear at the start how many different documents needed to be completed by when. Overall though it was pretty good.
"The service from staff involved was excellent"
The service from staff involved was excellent. Could not ask for more. The only reason for the 4 star rating was because there was quite a long delay in getting goods from Wellington to Te Awamutu. I understand this was due to the discovery of contamination by Red Back spiders when the container was opened. I do understand that Conroy's may not be at fault so I will not allow that to discourage me from using/recommending Conroys in the future.
"took their time to pack and unpack carefully"
Great service from Henry and Skivvie, friendly, hard-working, took their time to pack and unpack carefully.
It would be great if more staff were there for delivery. On the delivery day, only 2 staff were there to unload two 20feet containers.