Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"staff were excellent"
"great care for our belonging"
Great and friendly team that showed dedication and great care for our belongings. Packaging, uplift and delivery (rebuild) was very efficient and effectively managed. Small improvements to keep track on actual packaging list and handling of quarantining requirements, as per below. Small damages incurred for garden pots but nothing "major". Overall very good experience and happy to do again!
Improvements:
1) Guidance on quarantine requirements could have been helpful to understand (avoid ) cleaning of tent and also general assessment of items to be packed clearly for potential assessment ( I know, not influence of either you or us as completely in hands of customs but given experience)
2) Packaging of shelf holders were not made clear ( advised where stored) - took some time to find them - which delayed the unpacking process - it was in a priority box -so at the end understood the idea behind but with 160 boxes you lose the oversight nevertheless hence
3) Packing of bicycles ( dismantle of child seat, pedals etc.) was a bit of a pain to get back on - understood reason why (space reduction etc.) however the way how bikes were crammed together with wheels etc. was stretching the breaks and the bicycle tours)
4) difficult in any small kids household - but potentially better way to deal with small things lying around ( marbles, pens, small parts etc.) instead of wrapping them up in different boxes - create one and declare this as the "one" with the small things in it-or advise us to pack these small things in a box beforehand .
4 Stars
"communication on the phone and emails were prompt"
The service has been very effecient. The communication on the phone and emails were prompt and very clear. The staff who collected the shipment cartons were very friendly and helpful. The staff in UK were helpful too. It has been a pleasant and hassle free expereince, so thanks ever so much.
"very happy"
I was very happy with your service - thank you. Pick-up and delivery staff in Sydney and Wellington were extremely helpful, professional and kind, and Annalise in the Sydney office was excellent when I was considering which items to ship. The only hitch in the entire process was the difficulty contacting operations staff in Wellington about a delivery time. Overall very satisfied and would recommend - your people are really great.
"No improvement required"
No improvement required evrything went smoothly
"very efficient"
I found every member of the team involved in our move very efficient. The only problem we had was with the delivery of our items being 3 hours late. We were advised that they would be there between 10.30am and 11.00am, however they didn't arrive until between 1.30pm and 2.00pm which was a bit of inconvenience as we'd both taken time off work based on the advised delivery timeslot.
"Would have liked to have received the promised phone call"
Would have liked to have received the promised phone call about delivery time the day before and on the day.
"no breakages"
There was a bit of debate on pick up morning over what Conroy's staff thought they were packing and what I thought we had agreed, but apart from that I had no concerns whatsoever and have no suggestions re. improvement of customer service. I was well satisfied - and no breakages!
"Nice packers, good wrapping"
Nice packers, good wrapping, Robin was very helpful, a few boxes were tipped up on end to fit into the truck which should have been marked "keep flat' by the packers, the ugly freight from the barn was packed up neatly, Robin's driving up from Christchurch to Nelson with the long heavy trailer unit, when observed, was coutreous, the Nelson unpacking crew were polite, no tattoos, very helpful and patient despite having to unload onto a smaller truck to cart up the steep narrow drive, no damage to goods, Conroy was the cheapest of 3 quotes obtained but now come highly recommended. A satisfied customer. Ian.
"professional and caring manner"
The guys we had were amazing especially at delivery of items. They helped my wife put everything where she wanted and in a professional and caring manner. Please personally thank them both. We have used you 3 times now and will continue to do so. Would have liked sofas wrapped as we asked at removal time and they still weren't at delivery but they were still all OK at delivery.
Highly recommended.
On this move between rentals we found the staff were excellent, and much better than some we had when we moved from our house to our first rental. Unfotuntaley 2 Conroy staff had an accident ripping a hole in brand new vinyl flooring when manoevering a freezer into position in our new rental, and this was in addition to some damage to another area when putting a washing machine into place. Someone is going to have to fix this damage and this should be Conroy as we cannot do nothing about it under our tenancy agreement. We note on our first move damage to a neighbour's wall 8 months ago has not been responded to or attended to and this is an issue.