Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
4 Stars
"Very easy service to use"
Very easy service to use. The collection drivers in Brisbane were fantastic. They couldn't fit the truck under my apartment and organised another one that morning. The delivery drivers in New Zealand were also very good. Everyone I spoke to in the company in Australia was very friendly and helpful.
The communication and maybe admin were a little slack to be honest. I was told my goods would arrive on a Monday, I called from Wednesday on to confirm and was not contacted till much later. The goods were eventually delivered 11 days late, which is completely understandable - not an easy task to transport internationally. It would have been nice to be kept up to date though.
I would recomend the service to other people but would tell them not to expect the goods on the date and to have to do a few chase up calls.
4 Stars
We had to move 2 motorbikes but no one know how can block on the track and they had no appropriate hooks.
4 Stars
4 Stars
The Brisbane end of the business was excellent, the customer contact for quoting with John thorugh to the gys that packed the house. The contaner left when Conroys said it would and arrived in Nelson on the date they said also. The containr was deliverd and unpacked 6 days after docking. We had one peic eof furniture damaged with a broken leg to a bedroom draw unti and some f our plastic boxes we packed stuff in had smased lids but other wise it was all good.
4 Stars
"friendly trustworthy crew"
Responsive communication, prompt quote, easy to deal with, friendly trustworthy crew who follow through on what they say. Some cross communication about truck arrival times, which worked out in the end, but didn't need the additional stress on the day as there's already a lot to think about.
"on-time and efficient"
Friendly team, on-time and efficient. The only problem I had was finding your office because you are not on any maps I have including my iPhone (perhaps this should be pointed out on the website).
4 Stars
"very friendly and helpful"
The staff that do the pick and delivery are very friendly and helpful but cant say the same for Tga branch staff, not good at answering phones at all, get the feeling they dont really want future work.
"Will definitely use you guys again next time"
Left a couple of items on the truck first time round, rest was delivered this morning. All good though. That's the only reason it's not a 5. Will definitely use you guys again next time. Cheers
I thought overall the service was excellent. However there were a couple of areas that did concern me. The first was the packers did not pack everything. The removel men had to finish it off. The removal men were very late arriving. Did not arrive until 11am. It took 7 hours to load the truck. This meant they did not finish until 6.30pm which included a lunch break. This meant we had to wait around which was inconvenient as we had other things to attend to. The two removal men were great guys especially Jackson. However at the delivery end in Waipawa Jackson was great but the other two were not up to scratch, and I got the impression that Jackson was a bit fed up with them as well.