Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"very happy"
"No improvement required"
No improvement required evrything went smoothly
"very efficient"
I found every member of the team involved in our move very efficient. The only problem we had was with the delivery of our items being 3 hours late. We were advised that they would be there between 10.30am and 11.00am, however they didn't arrive until between 1.30pm and 2.00pm which was a bit of inconvenience as we'd both taken time off work based on the advised delivery timeslot.
"Would have liked to have received the promised phone call"
Would have liked to have received the promised phone call about delivery time the day before and on the day.
"no breakages"
There was a bit of debate on pick up morning over what Conroy's staff thought they were packing and what I thought we had agreed, but apart from that I had no concerns whatsoever and have no suggestions re. improvement of customer service. I was well satisfied - and no breakages!
"Nice packers, good wrapping"
Nice packers, good wrapping, Robin was very helpful, a few boxes were tipped up on end to fit into the truck which should have been marked "keep flat' by the packers, the ugly freight from the barn was packed up neatly, Robin's driving up from Christchurch to Nelson with the long heavy trailer unit, when observed, was coutreous, the Nelson unpacking crew were polite, no tattoos, very helpful and patient despite having to unload onto a smaller truck to cart up the steep narrow drive, no damage to goods, Conroy was the cheapest of 3 quotes obtained but now come highly recommended. A satisfied customer. Ian.
"professional and caring manner"
The guys we had were amazing especially at delivery of items. They helped my wife put everything where she wanted and in a professional and caring manner. Please personally thank them both. We have used you 3 times now and will continue to do so. Would have liked sofas wrapped as we asked at removal time and they still weren't at delivery but they were still all OK at delivery.
Highly recommended.
"Communication generally was very good"
Communication generally was very good, and that related to storage of furniture was excellent. A little bit of carelessness by staff at both loading and unloading caused some damage and breakages, but generally we were very satisfied with the way all personnel associated with our move carried out their duties. The use of a container to transport and store our furniture was much appreciated, for the reduced handling involved for and for security reasons.
"manners and politeness were impeccable"
Moving guys' manners and politeness were impeccable.They woked very efficiently. Confirmation of job could have been fasted (expected call on Friday) and eft payment details could have been provided to me in advance. But all in all a very good experience.
"Cannot fault the staff"
Had a couple of things broken. Website not accessible to iMacs. Cannot fault the staff very abliging and friendly.
"Everything was treated with respect"
Very happy with the service from Conroy. This is the second time I have used their services. Both times my parents belongings were uplifted and delivered by very friendly and helpful staff. Everything was treated with respect and professionally loaded into another storage unit.
I was very happy with your service - thank you. Pick-up and delivery staff in Sydney and Wellington were extremely helpful, professional and kind, and Annalise in the Sydney office was excellent when I was considering which items to ship. The only hitch in the entire process was the difficulty contacting operations staff in Wellington about a delivery time. Overall very satisfied and would recommend - your people are really great.