Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"very obliging"
"very polite and hardworking"
Overall a very good experience . staff were very polite and hardworking. could have been more efficient in packing.
"damaged goods"
I asked for the manager Rodney to call me regarding the damaged goods. This is also highlighted on the Docket. Still waiting for a call- maybe he's on holiday?
"some damage"
The people who we dealt with from quotation to delivery were great. However when our items were unpacked there was some damage. A vase that was given to me by my best friend which had "fragile" written over the packaging had a wheelbarrow placed on top of it when the final delivery truck was packed. The vase is completely broken. We've also got damage to some bedroom furniture. So although i have stated above that i would recommend conroys to others it wouldn't be without caution and telling people about the items that were damaged/broken.
4 Stars
"quick, easy and professional"
The handling of our goods was quick, easy and professional. The communication between offices regarding our paperwork seemed to be lacking as it was not confirmed by Melbourne offices that forms had been received on our part. Improvement could be made here..
4 Stars
4 Stars
I thought overall the service was excellent. However there were a couple of areas that did concern me. The first was the packers did not pack everything. The removel men had to finish it off. The removal men were very late arriving. Did not arrive until 11am. It took 7 hours to load the truck. This meant they did not finish until 6.30pm which included a lunch break. This meant we had to wait around which was inconvenient as we had other things to attend to. The two removal men were great guys especially Jackson. However at the delivery end in Waipawa Jackson was great but the other two were not up to scratch, and I got the impression that Jackson was a bit fed up with them as well.
"Very easy service to use"
Very easy service to use. The collection drivers in Brisbane were fantastic. They couldn't fit the truck under my apartment and organised another one that morning. The delivery drivers in New Zealand were also very good. Everyone I spoke to in the company in Australia was very friendly and helpful.
The communication and maybe admin were a little slack to be honest. I was told my goods would arrive on a Monday, I called from Wednesday on to confirm and was not contacted till much later. The goods were eventually delivered 11 days late, which is completely understandable - not an easy task to transport internationally. It would have been nice to be kept up to date though.
I would recomend the service to other people but would tell them not to expect the goods on the date and to have to do a few chase up calls.
4 Stars
We had to move 2 motorbikes but no one know how can block on the track and they had no appropriate hooks.
Brownie and Ti did a good job and were very obliging. When we had to change our booking date on more than one occasion, Conroys were able to accommodate us. Thanks to Sue for sorting this for us.
We would definitely recommend Conroys to others.