Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
4 Stars
"The online forms makes the process so easy"
4 Stars
"very efficiant"
Excellent serice and very efficiant.
"Communication issues"
Communication issues on different occasions
"Thank you"
Thank you. Jay and team were great.
"happy with move overall but packing wasn't very good"
happy with move overall but packing wasn't very good, you protected things that didn't need it and left expensive tables and stainless steel fridges with no wrapping, also couldn't find bolts to put bed back together, should have been attached to bed frame.
" turned up on time"
I had the two best guy's unloading and unpacking my containers. They gave five star service and went above and beyond for me. I cant remeber both there names but one was Dan, they delivered my container on the 28th of Feb to Oamaru. They turned up on time and had a very steep drive to contend with. Would definitely recommend those boys. Well done
" This is the first time we have been disappointed"
We have used your Company 5 times now. This is the first time we have been disappointed. On pick up in New Zealand we had one man to pack, he got late help, the pack was rushed and no completed properly, we phoned to express our concerns and were assured by the Depot Manager in Napier that he would personally oversee the completion and labelling of our property for shipment to Brisbane and Cairns. On delivery Cairns we had 2 great guys who were most helpful and could not do enough for us. We unfortunately found very poor packing - notably our TV set which was not wrapped just put in a large box with other goods THE SCREEN WAS BROKEN, it is damaged beyond repair. The second larger TV set was only wrapped in padded paper packing, NOT BOXED IN A TV CARTON! It has some marks, but luckily does still operate. We are very disappointed really, even the boxes I packed faired better. It seems the concerns I had on pickup were warranted and I think your staff need addressing - particularly about the lack of men and the obvious 'rushing' to get things done, resulting in the damage we received to our goods. We paid a large amount for this move, and expected better service for that. Office staff communication was fine, and staff we encountered in Australia were excellent.
"First move with your firm was 1975"
Thank you team Conroy. From the initial handshakes and introductions through to the final sealed box, considerate and helpful, plenty of smiles, highly efficient, great protective wrapping technique, just so appreciative that the moving experience is stress free. First move with your firm was 1975 (Westshore Napier to new home Anderson Park Napier), back in the day when the Conroy lads were the hands-on team, a further two shifts later, still very impressed with your high work ethics in place. Sincere thanks, Moira and Joanna
"I was happy with the price, service and staff"
In general, I was happy with the price, service and staff I had contact with (Call Centre, Despatch and Drivers), and on this basis believe the Company deserves a medium to high rating. I felt all the staff I interacted with were pleasant, helpful, amenable, easy to communicate with and professional. One minor negative feedback was the short notice period concerning both pick up and delivery times. Whilst it would have been helpful to know these times a little earlier, without more knowledge of the transport industry, I am not sure how feasible that is. Overall, the move went fairly easily, stress-free and no damage was sustained. I was happy that care was taken with my items. I did note the Schedule of Items had to be very specific and I was not provided with same day service, although was happy to accept this given the quote to move my possessions (a small-medium sized houselot from Tauranga to Levin) was considerably cheaper than quotes received from other Removal companies.
The online forms makes the process so easy as it reduces all the stress for paperwork. I would also like to commend Nicky Bourke from the Wellington branch who added so much value and Raymond Laursen who went out of his way to book the moving at short notice. Ryan who drove our things to Hamilton was so accomodating and people friendly.