Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"a really good experience"
"took care of our belongings"
Efficient service, helpful staff. They took care of our belongings, and worked very hard despite difficult weather conditions.
"Packing of boxes and truck excellent'
Packing of boxes and truck excellent. Workers very friendly, efficient and hard working. BUT packing was not all done on the first day & only 2 people were sent to pack remainder of Kitchen and dining room which left one person packing and one loading truck so my daughter helped the workers in packing up the kitchen to make moving faster. ALSO there was not enough room on the truck for all of our household items which was quoted for. Considering we put small items into both our cars (4 car loads in total) prior to moving day. We were still left with 3 car loads of household items that could not fit onto the truck. This did not include any items from outside or in the garage. We would like to be compensated for the 3 carloads of items that were left behind. This has cost us petrol and considerable amounts of time as we are both elderly which was why we paid for a removalist in the first place.
"friendly and efficient team"
Great service, no damages, friendly and efficient team, only room for improvement would be with communication
"worked smoothly"
Thank you for you good service and the team is really expert. They worked smoothly and fast work no troubles or accidents. Thank you so much.
"service was great"
Your service was great and your team really do their job fast and clean. Thank you very much.
"have always been very impressed"
I have used Conroy Removals approx. 4 times in 7 years. I have always been very impressed with the all round service provided but this time the two guys doing the move probably weren't as good as previous times.
"Overall good job"
Overall good job done particularly how quickly the guys unpacked my house contents at delivery time.
Once I was in contact with the office team they were good and helpful but sometimes tricky to get.....no ones fault I just think they are too busy
4 Stars
"Strongest point is flexibility"
Excellent move of a medium size office. Strongest point is flexibility and working around my Clients needs.
4 Stars
"All was arranged in time and in professional manner"
Great service. All was arranged in time and in professional manner.
The only problem I had was misscommunication for payment for storage in Auckland. I was willing to pay the storage by invoice as I had no automatic debit order payment ability at my bank. It took several emails back and forward to convince your company to do so.
Other than that - great service - thank you
Everything was fantastic at the NZ end. Very responsive to get someone out to quote, highly efficient in the office (Taupea deserves special recognition - she is great!). The guys who came to pack up were really great - can't give enough praise there. They are friendly, efficient and solutions-focused. We felt the service in Australia wasn't quite as good from an administration perspective. We received regular email updates but they seemed almost automated and didn't give much of an indication as to when we could expect to receive our goods and we felt they almost unrealistically raised our expectations at some points. After some time with no meaningful contact I phoned the person I received the email from they didn't have a lot of information as delivery is all handled by Operations and it wasn't clear when the container was to be inspected by Quarantine. Also, apparently there were some delays at the Port caused by Cyclone Debbie. Finally, I phoned again and I asked to speak to Operations and I was told some bad news - that they were "fully booked". I did get a bit upset as I felt that I was not going to receive the service I had paid for. However, Sylvan in Operations pulled out all the stops for me and got my good delivered to me the next day. Once again, the guys on the ground who unloaded and unpacked were fantastic. Just brilliant really - my husband was so impressed. So, overall, a really good experience and we will definitely use Conroys again when we move back to NZ. The only thing I would recommend to improve the service is a bit more clarity from the communications from the office team in Australia regarding delivery of goods.