Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Wonderful loading and unloading"
4 Stars
Would recommend removal trucks keep basic tool kit in their truck Joanne in wellington was fantastic to deal with :)
"nothing was damaged and everyone else was lovely to deal with"
The service was great except the packer didnt turn up on the day of the shift so the poor two lads doing the loading were struggling to get it done without the help of myself and some family members. He came on Good Thursday to pack most of it but never turned up on Easter Tuesday - the date of the shift. Apart from that nothing was damaged and everyone else was lovely to deal with.
"The whole process went very smoothly"
The whole process went very smoothly. Between the pick up and the shop departure it would have been nice to get an update even if it said the goods were still in the store and we are expecting the ship to depart on such a date.
The agent used in Japan was also very efficient and provided good communication. I would definitely recommend both companies to anyone moving to or from Japan.
4 Stars
"offloaded efficiently and quickly"
Two great guys from Conroys plus a not so great temp worker for the packing and loading.
The next morning at the arrival end the same two guys plus a much better temp worker offloaded efficiently and quickly
4 Stars
4 Star Move
no notification of time of arrival of packers on first day was received, although indicated.
"nothing was broken"
My piano was of prime importance and this was specified at the time of quote prepared by Scott. On the day, movers were unaware that there was a piano to move and no dolly was supplied for them. A dolly was not supplied all day despite several phone calls (one by me) when we were told by Chris it was om its way - when it never was. Instead, extra manpower arrived an hour before the truck left at 4.30pm. This meant the piano was loaded last when for stability, it should have been earlier in the truck. The truck was obviously also too small for the load quoted and several large items were left behind. Then when I phoned despatch to ask about the ETA of overload (6 days?!!) the operator blamed the driver (calling him stupid) which I found unprofessional. The driver was in fact left to deal with communication issues from administration and did his best to solve the problem. The driver (Lionel) provided exceptional service together with D'arcy and Kahia. I would have these men move me again for certain. Packers Robbie and Lily were excellent and nothing was broken on unpacking. Poor communication is the best way to lose business. This didn't seem like a one-off situation but more of a systemic issue in the organisation.
"more care could have been taken"
We feel more care could have been taken at the delivery end. We suspect that poor handling of our dining table has caused considerable damage along the whole of one side.
4 Stars
"my goods arrived safe and sound"
Hi , my goods arrived after your feedback request! This is my second time Conroy's have helped me move , this trip was reliable though I was under the impression it wouldn't take as long as it did for the goods to arrive. Sometimes the emails were ahead of what was actually happening and the more generic emails required clarification into plain English or I was told don't worry about that bit on the form , lastly the document upload is too low by a small amount every one of my photos failed by 0.25 , frustrating. Plus when the papers were printed by the Conroy's office the gray areas came out very dark and they were not accepted by customs. All the staff are lovely and responsive but simple clerical issues could have been avoided to save time. Thank you Conroy removals I hope this feedback is found to be constructive not negative as I am very happy my goods arrived safe and sound .
Extremely pleased with all my communications with all parties thank you
Wonderful loading and unloading team again thank you.