Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"have always been very impressed"
"Overall good job"
Overall good job done particularly how quickly the guys unpacked my house contents at delivery time.
Once I was in contact with the office team they were good and helpful but sometimes tricky to get.....no ones fault I just think they are too busy
4 Stars
"Strongest point is flexibility"
Excellent move of a medium size office. Strongest point is flexibility and working around my Clients needs.
4 Stars
"All was arranged in time and in professional manner"
Great service. All was arranged in time and in professional manner.
The only problem I had was misscommunication for payment for storage in Auckland. I was willing to pay the storage by invoice as I had no automatic debit order payment ability at my bank. It took several emails back and forward to convince your company to do so.
Other than that - great service - thank you
"staff on both ends were friendly and helpful"
I was very happy overall with Conroys. I did however have to follow up a few times with the Auckland office to check the delivery date. The delivery staff didn't seem aware of the exact day I'd been given and called me the day before. But we easily rearranged delivery for the next day. All the staff on both ends were friendly and helpful when I did get in touch.
"well done"
Overall I found the Conroy experience to be great. From the initial consultation to the pickup and final delivery I only have a few tiny grizzles. It was sometmes hard to get hold of someone at the office who could answer questions, and leading up to the pickup I was unsure of when the packer(s) would arrive, and could not get that confirmed. The goods have arrived here in France, and while we are unpacking the boxes and packing is all in good condition, so I'd be surprised it there is any damage once all is uncovered. While you have no control over the destnation end, the paperwork for Europe was much more than we expected and quite painful. All in all the delivery was made in 108 days, atouch under the 16 week estimate, so well done!
Thank you, Conroys.
4 Stars
The items arrived intact without damage so that was the most important thing. The move involved transport from Christchurch to Auckland and then to Waiheke Island and so took longer than the usual Chch-Auckland route. I did not get very good information about the Waiheke part of the shipment and did not realise that the items would be transfered to another company. There was no contact from either Conroys or Waiheke Movers (WM) and so I had to ring up and ask when they expected to deliver. Conroys said they would check and ring back but did not. When I rang again they told me that Waiheke movers had just picked up the stuff on Friday afternoon but they did not know when delivery would take place. At 9am the next day WM turned up without ringing first. It was just luck I was at home. I was rather alarmed when saw the way that the most fragile item (Oak dresser with swing mirror) was packed in the truck (on its side rather than upright ignoring the fragile signs). I thought there would be some damage but fortunately there was not (I had done the protective packing myself). Then when I asked if I had to sign anything, they said no and drove off. On Monday I had a call from WM saying they would deliver the items that morning and were surprised to hear I already had them. Later that day they rang again to say I need to sign for the items and came around to get me to do it. So WM were a bit Mickey Mouse and could do with improving their systems as it reflects badly on Conroys.
"Service was great"
Service was great, a phone call because of delayed delivery would make it perfect. Thank you.
4 Stars
sent seperate email
"received my goods in perfect condition"
Conroy's was amazing and I received great service right from the start with Michelle. The only downfall was when I was handed to another employee after quoting stage and the service dropped as my emails took over a week to get a response and phone calls were not returned promptly. Apart from that service was great and I received my goods in perfect condition. Would recommend.
I have used Conroy Removals approx. 4 times in 7 years. I have always been very impressed with the all round service provided but this time the two guys doing the move probably weren't as good as previous times.