Customer Reviews

This is the second time I have used Conrys, the whole process was very easy. I had the same team who removed and delivered my goods. They were very polite, friendly and made the whole move very easy.

Great Service - thanks

Chap who drove the truck - and I've forgotten his name already! - was great, I was a little bit nervous about the guys helping him load in Auckland - just not quite as careful as I would have liked with, eg, the piano coming down the stairs! But in the end, no damage. Young guy at this end was good.

Everything was fantastic at the NZ end. Very responsive to get someone out to quote, highly efficient in the office (Taupea deserves special recognition - she is great!). The guys who came to pack up were really great - can't give enough praise there. They are friendly, efficient and solutions-focused. We felt the service in Australia wasn't quite as good from an administration perspective. We received regular email updates but they seemed almost automated and didn't give much of an indication as to when we could expect to receive our goods and we felt they almost unrealistically raised our expectations at some points. After some time with no meaningful contact I phoned the person I received the email from they didn't have a lot of information as delivery is all handled by Operations and it wasn't clear when the container was to be inspected by Quarantine. Also, apparently there were some delays at the Port caused by Cyclone Debbie. Finally, I phoned again and I asked to speak to Operations and I was told some bad news - that they were "fully booked". I did get a bit upset as I felt that I was not going to receive the service I had paid for. However, Sylvan in Operations pulled out all the stops for me and got my good delivered to me the next day. Once again, the guys on the ground who unloaded and unpacked were fantastic. Just brilliant really - my husband was so impressed. So, overall, a really good experience and we will definitely use Conroys again when we move back to NZ. The only thing I would recommend to improve the service is a bit more clarity from the communications from the office team in Australia regarding delivery of goods.

Packing of boxes and truck excellent.  Workers very friendly, efficient and hard working.  BUT packing was not all done on the first day & only 2 people were sent to pack remainder of Kitchen and dining room which left one person packing and one loading truck so my daughter helped the workers in packing up the kitchen to make moving faster.  ALSO there was not enough room on the truck for all of our household items which was quoted for.  Considering we put small items into both our cars (4 car loads in total) prior to moving day.  We were still left with 3 car loads of household items that could not fit onto the truck. This did not include any items from outside or in the garage. We would like to be compensated for the 3 carloads of items that were left behind.  This has cost us petrol and considerable amounts of time as we are both elderly which was why we paid for a removalist in the first place.