Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"offloaded efficiently and quickly"
4 Stars
4 Star Move
no notification of time of arrival of packers on first day was received, although indicated.
"nothing was broken"
My piano was of prime importance and this was specified at the time of quote prepared by Scott. On the day, movers were unaware that there was a piano to move and no dolly was supplied for them. A dolly was not supplied all day despite several phone calls (one by me) when we were told by Chris it was om its way - when it never was. Instead, extra manpower arrived an hour before the truck left at 4.30pm. This meant the piano was loaded last when for stability, it should have been earlier in the truck. The truck was obviously also too small for the load quoted and several large items were left behind. Then when I phoned despatch to ask about the ETA of overload (6 days?!!) the operator blamed the driver (calling him stupid) which I found unprofessional. The driver was in fact left to deal with communication issues from administration and did his best to solve the problem. The driver (Lionel) provided exceptional service together with D'arcy and Kahia. I would have these men move me again for certain. Packers Robbie and Lily were excellent and nothing was broken on unpacking. Poor communication is the best way to lose business. This didn't seem like a one-off situation but more of a systemic issue in the organisation.
"more care could have been taken"
We feel more care could have been taken at the delivery end. We suspect that poor handling of our dining table has caused considerable damage along the whole of one side.
4 Stars
"my goods arrived safe and sound"
Hi , my goods arrived after your feedback request! This is my second time Conroy's have helped me move , this trip was reliable though I was under the impression it wouldn't take as long as it did for the goods to arrive. Sometimes the emails were ahead of what was actually happening and the more generic emails required clarification into plain English or I was told don't worry about that bit on the form , lastly the document upload is too low by a small amount every one of my photos failed by 0.25 , frustrating. Plus when the papers were printed by the Conroy's office the gray areas came out very dark and they were not accepted by customs. All the staff are lovely and responsive but simple clerical issues could have been avoided to save time. Thank you Conroy removals I hope this feedback is found to be constructive not negative as I am very happy my goods arrived safe and sound .
4 Stars
"very helpful and friendly"
The man and woman who delivered my belongings to my house in Christchurch were very helpful and friendly.
"Very good service"
Very good service
"All arrived in timeframe expected"
We feel that we werent listened to initially, things we asked to be packed by company were not, we had to pack them, some items we wanted moved were missing from inventory list. Also not all info given was accurate. All arrived in timeframe expected, nothing broken, tv cables missing, had to buy new ones. Overall an ok experience.
Two great guys from Conroys plus a not so great temp worker for the packing and loading.
The next morning at the arrival end the same two guys plus a much better temp worker offloaded efficiently and quickly