Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
"Frustrating when all else so good"
"well packaged"
We did arrange an unpack at our end (delivery) when we shipped from australia but unfortunately wasn't advised to staff. They were very helpful and helped what they could. Items were very well packaged with very little damage and also in good condition besides washing machine mouldy as would be expected there was little mould at all The items were stored for approx a year and half! There was confussion at the start of last year in regards to who to contact and pay for the storage but was sorted and jade was lovely to deal with. Thanks
"Everything went as planned"
Everything went as planned at both ends of the move. Thank you Judy
4 Stars
"overall it was very smooth and by schedule"
This is the first time I'm using a relocation services, overall it was very smooth and by schedule. All items arrived with no harm, the staff are friendly and helpful. One thing that I was expecting but did not happen is to have an agent updating me on weekly basis on the status, instead I was calling all the time asking for updates. In addition on my home country there was an issue that the original booking for the ship was cancelled 3 days before packing day despite it was confirmed previously. I found my self fighting with the company to find a solution which finally someone else besides the assigned agent was able to find a different shipping company to carry over my container. In such cases I would expect the agent to be fully committed to find a solution even before contacting me where in reality he even did not answer my calls. Despite that it was a good experience.
4 Stars
Thumbs up
"dealt with quickly"
Overall the experience was good, the after sales service and assistance we found Penny to be excellent and also any points we brought up where dealt with quickly, no major issues. The biggest problem we found was when the original move took place and more Conroys staff attended that what we expected and some of our gear that we were taking with us ended up getting packed and moved into storage.
Careful and efficient
The men who moved our house puit in a tremendous effort moving heavy furniture, carefully and efficiently.
"Very good"
Very good, other than how long it took to load up - 9am to 3pm seemed excessive.
"fantastic"
Matthew and his assistant upon collection and delivery were fantastic. Communication from the office was not good however.
"Comes down to individuals who made it a good service"
Comes down to individuals who made it a good service. The guy I liaised with in Auckland when the pick up guys were 4 hours late and no communication. Also delivery of my household arrived a day late, but again Mark in chch was good to liaise with, and Brian who delivered my household. He was great. Friendly helpful careful with household items and placed them in rooms as directed. Overall a good honest service with some really good employees who deserved mention for their hard work and customer service. First hold-up was due to a tyre blowout. Second hold-up was due to another order being packed in front of my household in the truck.
At pickup and re-delivery, keeping the customer up to the minute as to when packers will arrive or movers will arrive to deliver furniture, requires more sincere attention. At both times more than half a day was spent ready and waiting and not able to do other things because of so-called imminent arrivals which didn't happen. Frustrating when all else so good!.