Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
"pretty good service"
"The packers were very organised and worked hard"
The packers were very organised and worked hard, they left us what we needed for the night. We slept well that night knowing it was all packed up and ready to go. The movers very hard workers who went about their task happily. Our only difficulty was the timing of the removal van. It would have been helpful to have known the timimg of this well before the day of removal as we had a long journey ahead of us.
"used Conroys four times"
We have moved many times, internationally and domestically and have now used Conroys four times and would not hesitate using them again. For the first time I packed most of the contents but the packing of the glass fronted cupboards, pictures and mirrors by Conroys was excellent. Owen collected and delivered our contents and was a star, nothing was too much trouble. The only criticism I have this time is that some of the labels on the furniture were placed in noticeable places, usually they have been on the back or underside of furniture and some have been difficult to get off without leaving marks.
4 Stars
4 Stars
"helpful and polite"
All went very well and the boys did a great job - helpful and polite.
"packers take great pride"
I would like to thank the Conroy team at Tauranga and Napier for packing and delivering my valued household items. It was obvious the packers take great pride in their job as the packing (on the whole) was suberb. I would suggest that bottles containing liquid aren't packed on their side though. One area that could be looked at was the conflicting emails I got from the office staff regarding payment for my stored items. But these were quickly resolved when I queried anything.
"Very straight forward"
Very straight forward to obtain a quotation, book shipping and arrange pick-up. Clear communication with all the right information about customs, etc. The cost of shipping was very competitive, but arranged my own insurance separately as that was a little expensive.
4 Star Move
We are very pleased with the whole experience except for the breakage of a large ern which had important sentimental value, and leather damage to a tub chair. Damage to both items was easily avoidable and your Tauranga driver needed to take more care. This has tainted an otherwise impressive performance.
"all in all very nice experience"
Only downside of the move so far were some minor breakages (nothing special) and that we still have some packaging waiting to be picked up (with a promise from the team to pick it up within the week) (so no complaints there either.
all in all very nice experience of the move.
only recommendation I can make for overseas moves is to hand out the customs notices and questionnaires before the packing happens (but that is probably outside your control)
"couple of things that could have been improved"
There are a couple of things that could have been improved. The communication was prompt but the delivery was a bit delayed, however I do understand that can happen. The guys did not open the shipment whereas when I booked it I had been told that the removal company will unpack and remove the debris. It could simply be a problem at the UAE end but I had rated the services overall.
"staff seem to have a real buy in to the company"
Overall happy with experience, second time with Conroys in last 12 mths, came to Conroys because of poor service with other company previous. Felt a little let down with this move from first time, I feel content amount was underestimated as truck was chocker, if I had not sold dining room table and 8 chairs prior to shift not sure what would have happened. As a result some cardboard boxes had burst in transit due to pressure and the way they were jammed in, only transported two live plants both of which received considerable damage. On unload was able to view how truck was packed and some of it did not impress me, eg. go to the extent to pay for export wrap on quality leather lounge suite to find one piece near bottom of truck on its side with heavy boxes on top so that all the weight going on armrest. P/U and unload staff were all personable guys however did discuss with unload guys that there was a lot going into the garage in boxes and some boxes were really heavy and although I was assured they were sorting them out so nothing getting crushed this was not the case, more boxes beginning to burst under weight, two heavy boxes put on top of chest freezer squeezing lid seals unnecessarily etc. This is frustrating as the sorting of the garage is the last thing on my list of priorities.
Damage found so far, broken handle to set of cupboards (not a biggy), timber headboard has received deep gouges x 3 all above the matress line and will be subject of insurance claim.
However, overall, still would come to Conroys for moving needs, staff seem to have a real buy in to the company and talk positively and tend to meet customer concerns.
pretty good service, guys weren't required to unpack boxes as going into storage