Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"personal, prompt and friendly service"
4 Stars
fastidious
The young men involved in the move were friendly and went about their work fastidiously in what was a difficult move regarding access to our property and then having to unload all our belongings into a small garage
"Storage process was hassle free"
- Organisation of the move and information provided was excellent. First move into containers ready for storage was exceptional. Storage process was hassle free. The team involved with the move into our new house was not quite so efficient but were polite and got the job done.
"great, polite, unpacked quickly"
The only thing I was concerned about is how the removalists in general handle the self packed boxes 3 of my 6 were damaged fortunately it was only clothing, but still. Also one of our stools legs were broken off. To me that is due to rough handling. Othere than that they were great, polite, unpacked quickly and nice.
"very happy"
Hello, We moved from Auckland to NZ and were very happy with Conroy removal services. In particular with their partnership with the Netherlands delivery company Hazeleger Verhuizingen. The delivery was provided by Errie Hazeleger and he did an amazing job! He was very professional and very fast bringing 127 items into our appartment, all by himself. Every item on our inventory list was accounted for. He was delicate with all our items and unwrapped all the Conroy packages for us very fast. He did a great job and we are very appreciate of his great service. Thank you again to Errie Hazeleger! Regards, Cynthia & Otmar.
"Underestimation of the workload"
Underestimation of the workload. Need more worker(s) to have better performance on the offloading and furniture assembling. Overload for the two staffs to handle the whole lot. Several scratches on the wall at the stairs.
"Slight issue"
Slight issue with missing screws to the bed. Were not taped to the bed and were not in the box that was told were in. Eventually found the following day in another box altogether. Discovered more pieces not installed than previoulsly thought resulting in the bed having to be dismantled and reassembled.
Good and Prompt Service
overall we found conroys very good. assesment was good & the guy was friendly. response to our emails was very good.. i requested some box's & they were delivered to us the following day. there were a couple of things i think need improvement; the removals guys gave me a rough time (between 1 & 4pm) for the removal but said they would confirm on the day, they didnt. Just a text message to say when they will arrive would have been golden, i was very stressed that day with the move, a simple text would have really helped. Second thing was that 2 of our boxs the corners were soaked in diesel for some reason?! They were delived into a house with new carpets & it stunk the house out, pretty angry about that. Like i say overall it was good and service was prompt so i would have happy to reccomend
Great Service From Packers
Service was really great from the packers, to the movers to the cleaners.
Communication around times and when people were going to be places wasn't ideal, however once I contacted Derek he apologised and mentioned that my contact was away ill and had been all week, so no issues there.
My things are in storage at the moment so I can't really advise if they have arrived safely, but I am confident that they would have been handled with care and stored well.
Cheers
Sar
"Overall great"
Overall great, helpful with changes to delivery date due to renovation delays, only gripe was that the older of the two guys that did our delivery was extremely grumpy, which annoyed us as we were so excited and happy to be moving into our new house. This put a dampner on the atmosphere !
"comms could have been better"
I used Conroy for a move of a small houselot from the North of England to Auckland. They were the agent assigned by my UK moving company.
The comms could have been better with my questions around arrival dates, and possible delivery dates. Once the delivery was arranged a great unload into the house and service from the guys on site. As far as I know no damages or missing items! They carried out some minor assembling, took the international wrapping away and have offered to collect the boxes when I have unpacked.
Thank you once again, for a personal, prompt and friendly service. much appreciated.