Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersIssue with Washing Machine Connection
4 Stars
Vague Communication
Overall good. Communication after our shipment had landed in nz was a bit vague.
"very accommodating"
The staff were great in keeping me informed of how my shipment was doing. They were very accommodating when i changed the delivery address at short notice and lovely guys who delivered my goods.
Fantastic Customer Service
The customer service was fantastic overall, however, the guys who collected our good to go into storage seemed less than impressed with the job, and a little condesending at times. We were in the middle of a large renovation at the time and the place was a mess to say the least. These two guys, while doing an excellent job of packing the container, showed some displeasure at having to work around the mess created by our builders etc. When they had finished, they simlply closed the back doors, put the ramp away and left without a word. I came out to say thanks for the effort they had put in and they were gone.
Conversely, the two guys who re-delivered the goods out of storage were excellent and we couldn't fault them at all.
Time table was a bit different
The time table and times that happend in real time where a bit different. Also labeling of boxes its not understood unless you give an index to the codes you write on boxes not a biggie but just confusing when looking for something specific.
4 Stars
4 Stars
4 Stars
4 Stars
Efficient
The move was done efficiently and to our satisfaction.
All went very well with this service. The packing, pick and delivery all were on time etc.
The only damage was 1 broken mirror which we are not concerned about
One major problem however, the delivery staff connected up our washing machine but unfortunately did not insert the oulet pipe into the drain of the tub. Hence we had a major flood on the carpeted floor of the garage and into the hallway. As the garage was our general dumping ground for sundry items this created a major disruption to shift everything out and to try and dry the carpet. If we find we have to make an insurance claim is this your responsibility?