Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOne Item Damaged
4 Stars
4 Stars
"absolutely great customer service"
Conroys on the Australian side were awesome, absolutely great customer service from the packers to being kepted up to date with the progress of our container, then NZ side informed us of arrival etc but once inspection was done and I was advised it have been cleared etc I had to call Conroys to chase up delivery day, then on delivery day the packers were 2 hrs!!! late arriving ( I can understand being held up in traffic etc for up to an hour but 2 hrs was pretty slack with me doing the chasing up not me being updated by Conroys) the guys who unpacked our stuff were great & very efficient and friendly (Ricky & Darcey) but then arranging for the packaging to be collected I had to chase up Chris with several calls, even with leaving messages etc. When they did come the guys did a great job and thought it was a good service to collect & recycle the boxes and packaging used. All in all found Conroys great, well done and have already recommended Conroys to fellow Kiwi's returning back to NZ soon. "Thank you" Kind regards Alaina
"all my boxes arived safely"
They guys did a great job - all my boxes arived safely - thanks again Conroy and thanks to Janelle in Melbourne and Shauney in Auckland-the conroy team for all their follow up and hard work
4 Stars
"Very efficient"
Very efficient. Skeptical at first as only one person arrived on the day to pack but Nolleen excelled herself and was brilliant. She and two others completed and loaded the next day and were gone by 12. Excellent, very pleased
Absolutely Nothing Damaged
Delighted with how simple moving with Conroys was. Absolutely nothing including heirloom china, crystal and travel momentos was damaged. The team msnaged the largest truck I've ever seen down a difficult driveway and all furniture was placed quickly and carefully. Scott was excellent in providing our quote and came back to confirm our contents. Well worth the investment!
4 Stars
"took care with all the furniture"
staff were friendly and polite. They were carefull not to damage our ex home and took care with all the furniture. It was a wet day rugs were used to avoid any soiling of carpets.
Poor Communication on Delivery
Was happy with all your services apart from communication on delivery, was told between 930-1000am, truck ended up being there just after 1pm, was a bit of a hassle as had booked a little hire truck to move some items from storage unit to our house, so half day hire turned into full day hire, and also packaging on big tv was a bit rough but visually seems ok, but have no way to test this at this stage. But all in all I'm happy with the overall job and would use you guys again just needed a better communication on delivery side of it and it would have been a perfect job, anyway thank you guys at Conroy
"Efficient and super obliging and pleasant staff'
Efficient and super obliging and pleasant staff. Devastated that our recently refurbished (at considerable expense) antique occasional table, originally belonging to my grandmother and then mother was damaged - leg broken - by a casual employee. Delivery people have returned with it to Auckland and we have been assured that it will be carefully repaired by experts. When will this item be returned to us?
I would have rated 5 stars but there was one item damaged. This has been written on the final report we signed at the job completion. Other than that the service and the guys were great.