Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"communication was great"
"Really good staff - at both ends"
Really good staff - at both ends. Though had the glass from a large painting broken.
Also a number of pots and plants didn't arrive and had to be chased up. However, they were pretty quickly delivered once they were tracked down.
Two Boxes Left Behind
Two boxes were left in Melbourne but still happy with the service.
"Overall a good move"
Overall a good move. We had just the one breakage we need to claim on. This probably wouldn't have happened if our gear wasn't handled twice. Our quoter under estimated the volume of our stuff and it all didn't fit into the one container as expected. This lead to some double handling. But as I said at the begining a good move. The guys delivering our stuff were very friendly, efficient and courteous.
"move went very well"
other than very late arrival ,the move went very well thank you to all.
"Some of the packing of items into the truck was a bit rough"
I thought your container truck was not the correct machine for the job. Your guys had a lot of trouble getting stuff on and off, you should have trucks with tailgate lifts for health and safety reasons. Some of the packing of items into the truck was a bit rough but then nothing was really damaged so I guess it was fine.
There was also a mix up in coordination of phone numbers for unlocking the storage unit, nothing that did not get sorted out but could have caused a headache so better coordination between your despatcher and truck would have helped.
Guys unloading the truck were polite, careful and very helpful so 10/10 for them.
All in all I'm happy, thanks for your help.
Lack of Contact
The only concern I had was that the time from the automated quote acceptance was received there is no contact until about 2 days before the move. For my own peace of mind I rang the 0800 to confrm that all was booked for the day. Sue was extremely friendly and helpful. It would have been good to know that I would not hear anything more until the confirmation time just prior to removal. Would have stopped me worrying. Also I wasn't given any time to expect the drop off 2 days later. I was told by the despatch office to ask the driver. I asked the driver and he said he wouldn't give me a time as it would only get changed. Consequently I waited for 4 hours until the truck arrived. If this had been an elderley or less mobile couple it could have been very stressful for them.
4 Stars
"value for money"
Conroy have helped me with 2 separate shifts between Auckland and Sydney and back again...and I recommend them highly for value for money, timely updates and professional packing/pick-up and delivery!
Issue with Washing Machine Connection
All went very well with this service. The packing, pick and delivery all were on time etc.
The only damage was 1 broken mirror which we are not concerned about
One major problem however, the delivery staff connected up our washing machine but unfortunately did not insert the oulet pipe into the drain of the tub. Hence we had a major flood on the carpeted floor of the garage and into the hallway. As the garage was our general dumping ground for sundry items this created a major disruption to shift everything out and to try and dry the carpet. If we find we have to make an insurance claim is this your responsibility?
The team and communication was great, have no problem using them again.