Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"communication great"
4 Star Move
Admin. staff good and delivery team excellent - except that two of them got lost and I only had 50% of the team here for the unloading. Luckily I had family helpers, otherwise the delivery time would have been considerably extended.
It would be helpful if either Fox in UK or yourselves advised future customers of the advantages of having each box clearly labelled and numbered. Also of the need to provide one person to check each box as it is unloaded and to immediately allocate it to a position in the new home.
The provision of photos of items seized by MPI was excellent and I realise that your staff can only pass on the information which is available - at one time this was a bit sparse.
My rating assumes that the oil stain left by your lorry will be removed.
"staff were helpful and courteous"
Yes, Move went very well. Kerikeri pick up was 90 minutes early which meant a bit of a rush numbering boxes. All staff were helpful and courteous.Congratulations on using train transport from Auckland to wellington (for the Paraparumu part of shipment) and keep trucks off the road.Companies who are aware of their carbon footprint would always get my endorsement. My only minor issue would be clearer communication on pick up and drop off time , preferably the day before. Deborah Woolford was particularly helpful.
"had to wait 20 mins"
The delivery guys appear to have been given incomplete information. They were given Kennards Mt Eden as the pickup address and consequently went to the Kennards which is on Mt Eden Rd but actually in Mt Albert. The Porters Rd address was on the agreement made between parties yet this wasn't passed onto the delivery boys. The result is that I had to wait 20 mins. Luckily I had nothing pressing happening that day, but, you ask for feedback and this should be mentioned.
4 Stars
More Communication Needed
Would have liked a bit more communication about arrival times.
Rescheduled Delivery Times
The 4 stars are earned by the Wellington end, the service from go to woa was great. The receiving experience less so.
Auckland delivery was scheduled for 9am Monday, a bit of a delay but something we could live with. We planned around that schedule, but the truck didn't come. Instead we got a call that delivery weas rescheduled to 1pm. Again no truck, but another "guaranteed final" reschedule to 3pm. By this time both my wife and I had been making unhappy calls to the Auckland office. Unloading finally started at about 4:15pm, after a wasted day for my wife. That was not good service. If I was rating the Auckland delivery alone, I would give 1-2 stars.
4 Stars
"on time"
One minor clitch, no phone call to say they were only 1/2 hr away, but they were on time so no problem. Guys were efficient, careful and friendly. Even backed the truck in where normally no truck would fit!
Regards and thanks Robyn
Only negative was timing where we had to wait between an hour and two hours for truck to arrive after appointed time. But apart from that service great, communication great and the guys loading and unloading great. Thank you