Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFantastic Moving Guys
Generally Happy
In general was very happy with the service. A bit disappointed however to see that the corner of one of our mattresses had been ripped despite being wrapped in plastic so this must have caught on something when coming out of the truck.
Good Overall Service
Overall the service has been good. The guys who packed us up in Nelson were really good and helpful. The team in Napier has for the most part been very good as well especailly the guys who unpacked us.
We do have some concerns however:
a) Our indoor plants were not well cared for. They were left outside for an extended period of time which has caused all of the indoor plants to be sun burnt and they may die. It remains to be seen if this matter will be addressed to our satisfaction.
b) Communcation with staff has been difficult at times with phone calls not being returned and emails that were asked for not sent.
c) Some of our property has been damaged and we have raised those issues with the team and I hope that they will be addressed appropriately.
Excellent Quoting Process
Quoting process was excellent, guys on truck were just the best. Let down a little as truck not quite large enough but got over that.
"Fast efficient and caring"
The office staff seem disjointed. I was stressed waiting for a confirmation time the day before the move. One email was answered but referred to an operations team member getting in contact. I rang 2 different numbers with no reply or answer. Finally i got to speak to someone after 5pm. This could have been handled better. But the men who actually did the shifting were amazing to deal with. Fast efficient and caring.
Missing Boxes
Team at Pahia end was amazing. It was a tough shift and they were full of energetic good humour. They're taonga. Unfortunately 3 of my boxes got lost in transit, and 17 days after informing Conroy I still have not heard from the operations manager about where the boxes may be. I am trusting response will be soon. Otherwise - great work.
Friendly & Efficient Guys
The guys that picked up/ loaded our gear in HB were very friendly and efficient. There names were Nui & Josh. The guys at the Auckland end did a fairly good job too.
4 Stars
"friendly and helpful and nothing was a problem"
Had fantastic service from Sharna, she is an asset to your company. She was always friendly and helpful and nothing was a problem. The removal guys in Wgtn were very careful but smeared mud on the carpet and were a little dismissive when I tried to point that out. At the Chch end the delivery guys were very very good and took a lot of care too however 2 items had been scratched/gouged and my couch was missing! I am somewhat disappointed because I had to chase up the missing couch several times, thankfully it was found but nobody has contacted me regarding the damage.
"easy & stress free move"
Great service overall. Everybody was nice & easy to deal with. Times of pick up & delivery were perfect. A few boxes got a bit munted, but it was very minimal and way less than I would have expected in a big move. Nothing was broken.
Removal people and delivery people were very pleasant, efficient & cheerful. Thanks for an easy & stress free move!
Look After Their Customers
Service was very good and they do look after their customers, second time i used them and had no problem
For a full house removal using 2 containers arriving at 11am to start loading was hardly ideal. However the guys who were here worked through till 8pm and were fantastic.