Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWell Done
Your staff was on time, friendly, helpful, and careful with our belongings. They followed directions on where we wanted items placed, and gave us clear instructions on how to handle the removal of the packaging material. That said, I would have liked better communication prior to delivery, preferably via email. I was unsure who to contact once we got the call that our shipment would be delivered the next day in the afternoon.
Brilliant
The boys were absolutely brilliant. They worked hard and as a team to make the job easier.
The pack was superb - hats off to the girls. The pickup and storage was exactly as it ought to have been - efficient and handled with style. The delivery was not. The unpackers blamed the packers for placement - and there were a few breakages and bruises. The delivery people were OK - but one refused to accept that fragile meant fragile - and couldn't care less. When we complained to him - and to admin - it only got worse. Things were delivered - but there was a bad taste in the mouth. Conroys were let down by their delivery staff.
Efficient service, courtious staff, well organised and on time.. A problem we did have was some of our self packed 'fragile' marked boxes were stowed on their side in the truck with some heavy items [outdoor pot plants] placed on top of them. This caused some minor breakage within the packed boxes as there was only padding protection on the top and bottom, not the sides..
Impressed
As a repeat customer, I have used Conroys for my NZ domestic and international furniture transport over the past 5 years.
I continue to be impressed with your excellent customer service and great removal service too.
Huge thanks especially to Shane in Tauranga operations and Rachel in Auckland for their fantastic, friendly customer service related to my move last week.
Their proactive assistance made the moving process so much easier.
A couple of pieces of furniture got marked/damaged but I didn't realise until after the team had left. The guy who was in charge as well being the driver was an incredibly hard worker and highly respectful of our belongings. It was a wet day and both properties had their own challenges in terms of moving - job well done.