Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
4 Stars
4 Stars
Would you use our services again? Maybe
Would you recommend our services to others? Maybe
The service I received in Australia was generally excellent, particularly from Lee Northwood and his team who was most helpful and informative.
However I was a little disapointed by the standard of some the packing as I have found a couple of examples of heavy items such as a workshop bench vice being dropped into a box along with a Makita jobsite radio. Neither item had been wrapped. Fortunately apart from some minor scuffing to the radios' plastic case there was no major damage.
However as I have had to place my possesions into storage I'm unable to check the rest of the consignment. If this an example of what I may find when I do move into a property and unpack and unwrap everything I believe I have reason to be concerned. And given I may have the consignment in storage for the next 6-12 months would I still have a claim against the transit insurance policy?
I also had to spend 2 days and travel over 400 kms in order to find a box that had not been marked off the inventory list on arrival and retrieve an item from another persons consignment that was placed in with mine.
Communication once the consignment arrived in NZ left a bit to be desired, I had contact with 4 different people in different offices chasing information as the consignment was delayed due to administration errors by another client sharing the container. A single point of contact would have been preferred and being informed of the delays in a timely fashion should have been mandatory.
Moving back to New Zealand after a decade away and attempting to re establish a life here is a stressful experience, having to expend considerable time, effort, and money chasing after a service I have already paid for doesnt help
"I rated you only a 4 but you are closer to a 5"
There was a minor communication problem at the beginning, but overall the goods were packed extremely well and delivered within the time frame specified. I was however dissapointed with Customs - Australia, when my goods were inspected as they did not reseal items checked, to me that is unprofessional as they still have a duty of care.
The staff at Conroys were very good informing myself via email of where the goods were at at all times and I thank them greatly for that service.
I rated you only a 4 but you are closer to a 5 
4 Stars
A good careful pack and shift. Nothing broken. Except the entire contents of my fridge and freezer plus a 6 piece dinner set were left behind!
4 Stars
It was a seamless procedure with good banter between myself and the packer and truck driver during loading of truck.
"Very good experience"
I was very impressed with the service I received from the whole team who were involved with my shipment - from the office team to the delivery team. Very good experience
4 Stars
The team that delivered my items were very friendly and efficient and I was very happy and impressed with their professionalism.
4 Stars
Fast, efficient, competent movers. Our items were packed up in super quick time, and delivered on time the next day. No damage. The guys made the whole experience hassle free.
4 Stars
Lynn Douglas was excellent and very responsive to my emails. If I was rating based on her service alone, then Conroy would receive 5 Star.
However, the delivery team scratch the newly polished native timber floor in at least two seperate locations. The team also left with work uncomplete due to another delivery in the afternoon. There are also 4 single sofa legs missing, which we are still liaising with Conroy to find. We have now emptied some boxes and will need to liaise with Conroy for another day to pick up these boxes.
4 Stars
Good Value
Good value and service overall although time management on pickup was lacking
Went Smoothly
Move went smoothly with no complications
I was very impressed at the Aussie end of things.
If I were to use Conroys services again I would ensure the bottoms of my boxes were waterproof. As 4 of my cardboard boxes were very wet and in one case the bottom had almost fallen out. So......all the way from Toowoomba NSW to Nelson only to get wet either Chch or Nelson.......I think Nelson . Oh so close.