Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"This is the fourth time I have used Conroy's"
4 Stars
The 79 boxes arrived safely in Wellingt6on. Two were split but not badly and no contents damaged.
"Overall, it has been a good experience, thank you!"
I had an issue on the insurance. Your options indicate that I do not have to take your storage insurance, however when I opted out, it meant that my longhaul insurance was automatically cancelled by ending at the 1st point of stopping, which is AKL and not the end destination. This seems inorrect, confusing and missleading, who would pay nearly a $1000.00 insurance to have your goods transported a few kms! Nick, your AKL manager was kind enough to have sorted this for me.
We really enjoyed Enoka and Una who loaded our goods, however the very last row of goods packed was a box marked with crockery (marked fragile) and at the bottom and everything else was loaded on top of this box. I took a picture just before Enoka closed the door and saw this on the photograph, so I do not expect much will be in one piece when we get to the other side. Lastly, I would have expected the seal of the container to be placed on the doors in my presence and not when the guys get back to your AKL depot.
Overall, it has been a good experience, thank you!
"a few recommendations"
Just a few recommendations. We think that the customer is asked to sign the form too early for confirmation that all their goods have arrived in good condition. How do you know nothing is broken in the many boxes, yet to be unpacked? We did find a few items broken after unpacking them. Some delicate items not packed as well as expected.
"Thank you"
My apologies for the lengthy delay in giving you feedback...over the past few days has been the first time I have seen any of my belongings since they put into storage while I was still driving south.
My first & subsequent contact with you until move day was perfectly fine.
However, things got a little confused over the last 24hrs or so prior to the truck coming to collect everything.
I've not given a 5* rating because no-one seemed to know exactly how the goods were being transported...initially by truck, then by truck to a local yard to go onto another truck, possibly sharing a load, then by rail and back through the discussion again.. I gave up asking. Fortunately I had a contact in Paraparaumu to meet the truck and guide them to the storage unit etc.
Other than that confusion, I am completely happy with the shift. Aside from a couple of minor scratches on the fridge/freezer absolutely nothing has any damage. Nothing was lost in transit.
Thank you.
"We could not have asked for better service"
The service from the very experienced Gary (driver of the truck) as the team leader on the job, Mick with his experienced and very skillful bubble wrapping of our grand piano and other items of furniture and also Kane who joined when we arrived at our destination, was outstanding. Also the several other men who were part of the operation at both ends, were (with one small exception) superb in both their attitude and performance. The unfortunate provision of an unsuitably made crate for our concert grand piano created substantial difficulties and considerably added to our stress. The way in which Gary, Mick and Kane handled this very difficult situation was excellent, given the very real difficulties this poorly made crate added to the job. With the total job taking much longer than anticipated (at both ends) and presenting unexpected challenges, the provision of extra required labour and special equipment (tail lift trucks) and the necessary additional time was all organised quietly and efficiently without further adding to our stress. Full marks to Conroys for doing everything possible to overcome the difficulties and complete the whole removal successfully. We could not have asked for better service during the actual removal and unloading.
"The guys did a really good job"
The guys did a really good job. Easy to talk to and seemed happy in there work. There were three draws in the pantry and stuff in the laundry missed. On a whole very happy and will recomend to friends if they are moving.
"It was a stressful couple of days but we got through it"
Cant complain about the packing and loading. The boys did a fine job and were a pleasure to have working with our stuff. It was a stressful couple of days but we got through it.
4 Stars
Great hands on with few communication issues
Firstly,the "workers". The packer did a great job of "packing the kitchen". Arrived on time & worked away steadily and efficiently by himself. All kitchen goods arrived safely. The "heavy team" of 3 arrived on time led by the older "joking" guy (name?). All worked well and carefully and were easy to communicate with. Damage sustained in the move - a 2 mm deep 12 cm long "gouge" on the top a chest of drawers and 2 broken glasses (packed by myself!). The only downside of the actual shift was that the truck was not big enough to accomodate all our goods, despite the fact that on the day a 3 piece lounge suite and a 3 piece conservatory suite which had been included in the original estimate had been disposed of! In the event we returned to our property and collected 2 big car loads our selves. A further good point was that the empty packing cartons and wrapping were collected within a few days of the move. As far as communication with your office I had a few problems as both your Listed phone numbers for Napier and 0800 were not "working" which resulted in a difficulty in finding a person to talk with! I understand that this has now ben resolved.
4 Stars
"the move was completed as quoted without any time issues"
A firiendly team at either end were very helpful. However there were several items that suffered minor damage. Overall the price was competitive and the move was completed as quoted without any time issues.
This is the fourth time I have used Conroy's and as always am very happy with the service. Unfortunately the truck was too big to enter the premises which made it more time consuming to load. It was recommended that in future such a job could be scoped prior to the date to ensure ease of access. The two removal men (Trevor and Cody) were excellent - polite, obliging and very careful with the handling and stacking of the effects.