Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
4 Stars
4 Stars
4 Stars
Great team, especially Renee who was on the job both days - a very hard worker
4 Stars
Sorry to have taken so long in responding to this survey, but I have been very busy ever since I returned to NZ.
Your service was generally very user-friendly, but I think you could improve relationships with your clients by keeping them better-informed about progress with their shipment, especially at key stages in the shipping process. I did not receive a call from your Auckland office to warn me of the pending arrival - my goods just suddenly appeared, with no prior warning.
"I found Conroy very good"
I found Conroy very good they were very friendly and excellent to deal with
5 Stars
4 Stars
The blokes uplifting and delivering my items were great and I am very happy with the service they provided. My issue is that the time quoted to me for delivery changed significantly. I was told delivery would be at 8:30am, telephoned at 8:00am to say it would be 11:30 and the truck arrived at 2pm. Given this long delay, I didn't get my unpacking completed as planned and also wasted most of the day sitting around waiting for the delivery.
I understand the delay was caused because the truck was only half full and the despatch manager decided to use the spare space to complete some deliveries prior to mine. This might work for Conroys, but basically I have been charged for other clients' deliveries. If I was given a refund to compensate for the time I wasted on the delivery day I might change my feedback, but otherwise I'm not particularly satisfied.
"Really pleased we chose to use Conroy Removals"
Really pleased we chose to use Conroy Removals particularly their packing as this made the move a lot less stressful and all was done quickly. Communication linked to the pick up was excellent leaving no concerns re turning up, but the delivery end needed a prompt from me to find out what time all would be arriving. Very pleased with the care taken both ends of the contents and the friendly but also polite manner.
4 Stars
At every stage communication was great. All questions and concerns answered promptly. Issues resolved quickly. Some items were damaged, a table and chairs. The legs could have been removed which may have prevented the damage. The team that collected our items were late which creates issues foe us as we had other appointments and couldn't stay to oversee packaging etc.
4 Stars
Office and organisation staff were very helpful, had good communication and were very good at assisting with all the paperwork and pre-packaging information I needed to know. The pickup end delivery men were several hours late putting everyone under pressure and, as a result of rushing, an item of furniture was damaged. When our furniture arrived, a bar stool was missing also and was not found. A claim was put in for these items and this was process was handled efficiently and with relative ease. Despite these mishaps, I would recommend Conroys.
The guys who moved us in were really helpful, they did a great job, we have a few marks on the walls but that is to be expected given the narrow stairwells, so we thank you HEAPS! There is nothing we can't fix or sort ourselves :) Monica from Napier was extremely helpful and always put us at ease, she was clear and consice. So thank you!