Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersProfessional
Very happy overall. Good clear communication all the way through process. Surprised to uncover a few empty tape rolls and other cut offs packed in boxes. Very good packing so items all arrived safely. Professional approach from all.
Friendly , on time,
Conroy's moved us from Wellington to Christchurch and also held our furniture in storage for approximately 8 months while our new home was being built. We found both the packing and delivery teams very efficient and helpful. The only slight negative has been no one from the Christchurch team has responded to our voicemail request to have our flattened boxes and plactics and wrapping paper picked up and taken away. That is the only reason we have assessed the customer experience as a 4 star rather than 5 star.
The guys were very good and worked together well. As we were running out of time later in the afternoon the outdoor furniture was in the garage. I asked if it could be placed in the garden which they did, but two pieces were left awkwardly on top of an inaccessible part of the garden - up steep narrow steps. I had said there was no access for taking furniture that way but two took off to see and upon realising there wasn't access left the two pieces up the top. When they return with Paul's few bits of furniture it would be good to have them repositioned by your guys.
I had to get the price readjusted as I no longer needed storeage and sold several large items that were in the original quote. It would have been helpful to have had the itinerary/breakdown at the outset so I could have checked.
Communication was very good with Luke, Joanne, MaryAnne and George. We really appreciated the guys waiting for the release of the keys and deliving at 3.15 getting late in the day.
Thank you and I hope we were saitisfactory as customers!
Upon delivery of items,l found that l was unable to unlock my tool cabinet,upon inspection the back of the toolbox where the locking bar is situated was badly deformed along with a couple of the drawer chrome rails damaged,due to the urgency to use the box for work l was put off putting in an insurance claim with the time involved,l managed to push out the dent so that the lock worked but the damage is still evident,upon delivery of the box l noticed that the truck being used did not have a tailgate lift,being a very heavy item the guys struggled to get the box off the truck,and this is where the damage to the drawers occurred being scraped down the back of the truck as they were lifting it off,l did not realise the damage was evident until l removed the packaging.
Communication and set up of the job was very good.
The crew that turned up ( on time) were freindly and enthusiastic
Cheers