Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
Helpful and Friendly
all items arrived safe and sound. My one negative comment is that the packing was not great, things were chucked into boxes and not always packed with filler to the top so some had collapsed. I was also concerned that the clothes were just squashed into boxes. I had many business shirts, these were "scrunched" up, still on the hangers. It looked a bit hurried to me. But the guys were very helpful and friendly
4 Stars
4 Stars
Very Good Service
Overall, a very good service. Areas for consideration would be not taking staff off my packing to go to another job. I appreciate that issues arise, but this should not be apparent to your customer. Secondly, I expect your staff have all had Manual Handling training, but it might help if they had access to lifting equipment/hoists and belts. Your packing crew were excellent and I never heard them complain once, especially having to manually lift all my boxes and furniture into a container which was left on the trailer!
4 Stars
4 Stars
4 Stars
I was kept well up to date where my removal goods were and what the status was regarding customs and MPI clearance.
The only thing that was that the information about the actual delivery came quite late.
4 Stars
Easy to Deal With
Easy to deal with through quoting, great price and service. Loved the check before pickup to make sure we will fit within a quoted size.
4 Stars
Good Service
On the whole the service was good. However at one point there was a disconnect between the Auckland and Tauranga offices on the location of my shipment and that was a little frustrating. The person in Tauranga made me feel like it was my problem. In the end Auckland followed it up and the issue was resolved and the shipmnet was delivered ahead of schedule. It was a good recovery.
Sometimes the responses were a bit slow. Then I would be dealing with operations for drop off and pick up of goods and then someone else for the account payment. Would be nice to deal with one person.