Customer Reviews

We intend this review to be helpful not critical. The points covered are in order of when areas of concern happened during the whole process.

1. We believe the packing staff were not given clear instructions of time allowed for the packing. This mainly revolves around the point that management did not give them enough time to complete the job in the time allowed. From past experiences with Conroy, we believe more training be given to how to pack expensive items and to be more cognisant of values. IE. Crystal and fine art. Truthfully, we were surprised there wasn't more damage.

2. The unload process was done at 100mph and we had to ask one particular young man to repeatedly slow down when coming off the ramp and running up a 2-3cm lip to enter the house. Also too many boxes were carried on each load.

3. Obtaining a claim form for damage through your website has been impossible. The link repeatedly comes up with 'Forbidden 403.

4. Training of staff, and having well presented Company personal is paramont, and this experience of relocation, compared to when Conroys moved us several times in the past, has deteriorated. To be fare, Deborah was new, but as first contact with Conroy, this person not only provides a quotation, but must assess the quality of the products to be shifted. For us, specifically Art, Crystal, glassware, furniture and dinnerware. Packaging was substandard. Lama and his mate, nice personality but limitations on understanding people's quality needs. The truck driver and packer of the truck was first class.

Somethings not to do:   Quality Art; wrap by them selves not in threes and in one case 5 pieces together. Glass touching glass. Expensive pieces of crockery, 3-6 plates together without paper between. Several plates chipped. From the USA over $100 each to replace plus freight. Some furniture was scratched and bruised.Yes can be repaired but the frustration of being without is hardly worth it.!!!!! With each key aspect of the the pack and unpack, their should be a senior person who should clearly identify himself. No one did this.

All over very good experience and service

My overall experience was very positive with Conroy. Friendly communication from the drivers and office folk. I had an unusal load being transported and I felt you guys took my concerns for my belongings onboard and were willing to pick up and transport unweildy items. The only niggle was the driver in CHCH said he would place fragile stickers on them, he didn't and the bottoms of the metals plates covering had been damaged so they had been slid along the floor rather than carried which I had asked not to happen. I do appreciate that they are going through a number of different handlers so the message my have gotten lost. Over all I am happy. 

It was our first time using Conroy Removals for our relocation. We got them to professionally pack our goods and relocate us. They did a fantastic job and it took all the hassle out for us especially moving kids can get really stressful. Would 100% use them again and recommend them to anyone. Thank you Conroys!