Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent
Friendly and professional service.
Efficient
Sales rep very helpfull, got value for money, nothing broken, staff pleasant, friendly and efficient.
Have damage to a couple of items, boys saw & have photos & put in form before they left, boys were great much appreciated, was told my gear would be only goods in truck as i asked, but not the case so not sure how many places my gear has been as truck & trailor huge.
This is our second move with Conroys. First one was fantastic - very professional quotation and pre-lift comms, careful transportation and delivery. Second experience was a bit disappointing. The packers missed a lot of things randomly - 1 or 2 things in every other kitchen drawer it seemed - which we then had to try to dispose of, after we'd already done our big trips to the waste disposal places. So now we also don't have complete sets of some items. Also, they packed our vacuum cleaner with the bag inside which resulted in it getting picked up by Aus customs and we have a $500 bill to destroy it. Frustrating after an otherwise good experience.
What can I say, they came delivered our shipped household goods and left. We did not need more. Friendly guys, efficient work.
The only thing we noticed was that the boxes had been handled roughly with dents and holes. Even though our stuff was not majorly damaged, it still should not be necessary.
Our most presssing problem with Conroy's is the use of those annoying stickers that never come away from the furniture without leaving a problematic sticky film to beloved items. Is it possible to use stickers that can be removed more easily?
The people who delivered my items were very nice. They came on time and took away the rubbish. However one of their Stanley knives broke so I lent a pair of scissors and a screwdriver . In future I suggest that they have a tool box with all these items at hand (this not a negative comment). At the beginning They started to undo the packing material in the house which creates added mess. Eventually they undid the packing in the drive and then took the furniture inside. Some items when opened were already damaged or broken. These were duly noted on the sheet. I have not heard back from Conroy yet about this.
Everything seemed to go smoothly. Good communication. Pleasant crew. Very little damage to items during the move. Just for future reference we would recommend lounge suites to be wrapped (we were told they would be) otherwise all good.
An excellent move despite initial communication problems. Gracie and her team did an excellent job packing and had that task and everything in the containers about half a day ahead of schedule. A really great effort. Unloading went without a hitch and the Nelson team unloading remarked on how well the containers had been packed. A great effort all round. Thank you.