Customer Reviews

Overall it was a good experience. The quote was completed quickly and all information was provided upfront. The team that did the packing and the move were excellent - friendly, trustworthy, and very efficient. There was an unfortunate delay at the beginning of the move as the truck that was sent to the job was too big. This was despite my warnings to the operations to send their small truck, which the team that did the packing and moving repeated to them. Despite this being emphasised numerous times, a larger truck was sent that ended up getting stuck and needing the smaller truck to pull it out. After waiting for over an hour for the small truck, once the large truck was pulled out we proceeded with the move in the small truck. If it weren't for this, I would have certainly given 5 stars. It's a shame that operations management didn't listen to the people who know the local environment and/or come do a reccie to ensure this wouldn't happen. 

Excellent move, our contents were handled with care.

I felt that having just one person to do all our packing was a bit much to ask of anyone and that Graham, although he made a good job of it had more than run out of steam before he was finished and then he said he had to go on to yet another job that evening. For the actual move on the second day things seemed to go better with two people but then in the afternoon when they were unloading and there was heavy rain and hail, both we and they thought that the ramp wasn't really safe for wheeling heavy barrow loads down under those conditions, quite apart from how unpleasant it was for them. Also we weren't notified the day before packing  about the time when packers would arrive or even that you had received our payment and that the move was definitely booked in for those days, something that I had expected from your earlier contacts. Also it would hav been helpful to know how many days before the move you expected payment [would even just the day before have been acceptable] and whether you would notify us that payment had been completed successfully.

Staff are very friendly and  helpful.