Customer Reviews

In general, we found the service to be good and the move went well. The movers were friendly and most of them were clear on what needed to be done and how to do it.

There are however a few points that we were less happy about that I wanted to raise.

1. On pick up day, the container arrived quite late, so the movers had nothing to do in the morning and had to return in the afternoon only. This also affected our own schedule for the day.
2. On pick up day, the movers were not particularily careful with our large plant pots. They rushed to get them into the truck with very little care for the pots on their trolleys. On one occasion a plant fell off the trolley, and others had broken branches because of the rough handling. Not the end of the world, but I think the movers need to be aware that for some people plants are valueable too and they should care for them as well as they care for other fragile furniture.
3. On pick up day, I asked one of the movers if he could also wrap my desk, but they didn't want to. Not sure if they weren't supposed to or if he just didn't feel like it, but I thought it odd that when a customer asks a request they just say no they don't want to. If they are not supposed to or if it costs more, that's fine, but I'd like to get a clear answer in those cases.
4. On pick up day, the plants were moved in a separate truck while our furniture was stored in a container. The container went into storage, and the plants were temporarily delivered at another address. On drop-off day however, the movers didn't have an extra truck with them and thought that they were supposed to fit all the plants in the container, so they brought the container to the temporary address. In the end another truck arrived to pick up the plants and the movers with the container went to the house to unload, but it looks like communication in these type of non-standard moves/deliveries could be improved.
5. When our stuff went into the container a lock was put on the container which was shown to us and the movers made quite a big deal of it. When the container arrived again on delivery day however, the lock was already removed/gone. So it seems rather pointless to have a lock on it when we are not shown when/where it gets removed. For all we know, it was removed after the 1st day in storage.
6. Some fragile items which we had asked the movers to store on top were coverered by other heavy items which cause the contents to get squished. We did make the movers aware of this and asked them to pay attention to it when moving, so some extra care in this department would be great. The box was obviously very light, so should have been placed on top.
7. It would be great if we could get a call or email a few days before the move to confirm the time of the move so we can take it into account for our planning. Both for pick up and delivery we had to call the company to ask about the time ourselves.

All in all a good service, no items were missing/lost, fast and organised packing and unpacking, polite and friendly movers.