Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
Good job done. A couple of things got broken
Broken items and it took two weeks for my items to get to Greytown from Wellington. Little contact with Wellington office as to what was going on.
We were really happy with the team that removed our 5 piece lounge suite and the team that delivered the lounge suite to my parent's place in Rotorua. However, unfortunately there is a rip in the back of one of the pieces of the sofa. I can provide a photo of the rip. Our sofa has previously been shipped from Singapore to Malaysia to New Zealand without any marks. I believe the rip could have been prevented by having the sofa wrapped in plastic at my home prior to it being placed in the truck and the wrapped in plastic at Conroy's warehouse. I should have ensured that each sofa piece was wrapped prior to it being placed in the truck. Other than that I am happy to recommend Conroy and will in fact be requesting a quote to move our household from Epsom to Te Atatu Peninsula.
Very happy.
One recommendation though:
Please contact client a bit longer in advance about date and time delivery at address.
We were called the day before in the afternoon with information that truck would arrive between 8 and 9 next morning.
That was not a problem for us, but could be for other clients.
Lovely and efficiently working staff members, including the driver/mover
You were always able to answer my questions promptly. Your customer service was outstanding. The crew who dropped my shipment were very nice guys and so helpful. Very jolly and assisted where needed. Thank you so much.
There are several items that haven’t been correctly packed and have been damaged (lamp, shoes) some items were not wrapped with paper, but in bedding which has meant that these items have also been damaged.
The loading and unloading was great and the team worked really hard.
The two guys that moved our house were friendly and enthusiastic. They worked hard and we're a credit to your organisation
My biggest issue, was that I had a phone call at 8.30am to say they were 90mins away for delivery, so we scheduled carpet cleaner to come 2:30 to clean after everyone had been and gone, however the guys didn’t turn up until 12:30 (4 hours later), so not only was there a cross over where we now had to get all the bookcases, dressers etc left outside until carpet cleaner was finished, we had to move everything inside ourselves once cleaner was finished...
I was grateful for Conroys moving stuff for us, I’d just have preferred they’d said they were 4 hours away, rather than 90mins, so I could better plan all other stuff that needs to happen..
Easy to contact and helpful staff at every step
In general, we found the service to be good and the move went well. The movers were friendly and most of them were clear on what needed to be done and how to do it.
There are however a few points that we were less happy about that I wanted to raise.
- On pick up day, the container arrived quite late, so the movers had nothing to do in the morning and had to return in the afternoon only. This also affected our own schedule for the day.
- On pick up day, the movers were not particularily careful with our large plant pots. They rushed to get them into the truck with very little care for the pots on their trolleys. On one occasion a plant fell off the trolley, and others had broken branches because of the rough handling. Not the end of the world, but I think the movers need to be aware that for some people plants are valueable too and they should care for them as well as they care for other fragile furniture.
- On pick up day, I asked one of the movers if he could also wrap my desk, but they didn't want to. Not sure if they weren't supposed to or if he just didn't feel like it, but I thought it odd that when a customer asks a request they just say no they don't want to. If they are not supposed to or if it costs more, that's fine, but I'd like to get a clear answer in those cases.
- On pick up day, the plants were moved in a separate truck while our furniture was stored in a container. The container went into storage, and the plants were temporarily delivered at another address. On drop-off day however, the movers didn't have an extra truck with them and thought that they were supposed to fit all the plants in the container, so they brought the container to the temporary address. In the end another truck arrived to pick up the plants and the movers with the container went to the house to unload, but it looks like communication in these type of non-standard moves/deliveries could be improved.
- When our stuff went into the container a lock was put on the container which was shown to us and the movers made quite a big deal of it. When the container arrived again on delivery day however, the lock was already removed/gone. So it seems rather pointless to have a lock on it when we are not shown when/where it gets removed. For all we know, it was removed after the 1st day in storage.
- Some fragile items which we had asked the movers to store on top were coverered by other heavy items which cause the contents to get squished. We did make the movers aware of this and asked them to pay attention to it when moving, so some extra care in this department would be great. The box was obviously very light, so should have been placed on top.
- It would be great if we could get a call or email a few days before the move to confirm the time of the move so we can take it into account for our planning. Both for pick up and delivery we had to call the company to ask about the time ourselves.
All in all a good service, no items were missing/lost, fast and organised packing and unpacking, polite and friendly movers.
Only complaint was that most of our belongings in storage smelt very musty when we unpacked them, which may have been due to dampness in the container or the way it had been stored. I'm not sure if your storage is climate controlled, but this is something we would keep in mind if we ever put items into storage again. However, customer service was great, and movers were fantastic.