Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
The only issue was that the truck destined for the address was held up at previous jobs and was running over an hour late. Fortuinately another truck became free and very kindly came and did the pick-up. The guys who came were efficient, quick, careful, and friendly. Much appreciated.
4 Stars
I was very pleased with the service I experienced from Conroy Removals,thank you so much.Alan Mann
Perhaps numbered boxes and inventory would have been helpful when trying to find things on delivery.
Came a bit late by an hour and a half however things like this happen. Once at the property they were fast, friendly and efficient
Great communication. Patient with reminders. Kept up to date on day of delivery. Only area of improvement was the rather casual approach to package delivery that resulted in one of the packages being droppped. It happened to be the carpets so no harm done. There were only 3 packages one was a bit ackward. Instead of doing two trips the delivery guys did it in one which resulted in the dropped package. It made me think they hadn't been trained/instructed property which may not be the case but unfortunately the perception still lingers. It also made me think that they just didn't care enough to make sure the packages arrived safely. Once again this might be perception rather than reality and that I am being overall unfair on the delivery team but I can only pass comment on my observation/experience. Otherwise end to end service was really good and as said above no damages. Hope this is helpful.
This is the second time i used you and wasn't happy with the service in NZ. The NZ Conroys took our items unpacked and put them in the back of the truck so i took photos of my house items before the left the apartment. When the items were delivered today a couple of items were damaged and not repairable but noticed i had a statue missing. I thought there might be a problem because of how they didn't pack the items before going in the truck. There was a list i sent for the quote which included the missing statue. How do i claim insurance for damage and missing goods? The guys that delivered were really good too.
1 x Ganite Statue - base cracked (Wedding gift) / 1x Speaker stand - Base snapped off / 1 x Granite Statue - Missing (Wedding Gift)
Im still waiting for Peter to confirm what happened to one item of mine box 159 only the blankets in that container were meant to be destroyed but i didn’t receive the container or other contents
The service in Auckland was great from initial the initial visit to access the furniture to pack to the actual packers. The agent picked by Conroy in Madrid is not the best. Very poor service and unpleasant delivery team. They very quickly literally dumped The goods inside the house, refusing adamantly to unpack/ take any packaging back.