Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThis is the fourth time Conroy have moved me. Excellent service as always. A great team of 3 guys. Will use again for sure.
Probably needed a smaller truck to get closer for the city sections.
Your men were great . helpful and efficient and on time as they had communicated.
On initial contact it was slightly difficult getting the different options when they didnt fit into the online possibilities but once past that issue communication was good. [We were not doing a total move at the one time nor just one item but a number of our bulky items of furniture]
The window arrived in great shape, thank you. It would have been good to know the expected delivery day in advance, Other than that, a great service.
Moving truck was on time, manouvered down tight driveway, checked what was to go as it was a furnished rental property, the two guys worked well together as team, were very courteous, and ensured my furniture, boxes and plants in pots arrived in good order, they checked where things had to go at the other end and were polite and friendly. I thought the truck could have done with a lift so the guys didn't have to carry heavy stuff up a narrow ramp. Communication was good from the office advising me of what time pickup would be and billing was seamless and as quoted
I think the communication could be improved - my packer had the wrong schedule, they didn’t communicate that they weren’t delivering the day I’d booked. However the staff had a great attitude and were helpful and the driver to New Plymouth was very helpful delivering excess boxes to my friends around the corner
Overall I was satisfied , with one area for improvement. Three of the boxes were damaged.
We did have a problem in that the pick up team arrived without the correct gear to pack our belongings. However it was sorted quite promptly. The staff we dealt with were very accommodating and friendly. We have put our belongings into storage so we are unable to establish whether there is any damage
Overall I was very very satisfied with my Conroys Experience...just a couple of Issues...first the Truck was 45mins late to arrive for Part Packing. Then there was an obvious miss-communication between myself & Doug (who came to quote)... as the 2 Blokes were quite annoyed that there was more packing than just the Kitchen. I had said to Doug I would pack a lot of Precious things, but I thought that we had agreed that some of the Pictures, Books & Ornaments etc... would also be packed. Never mind.... the Blokes were really good about it, when we helped.... & provided them with lunch & refreshments - they also got 3 other guys to come later to help load, as we needed to be off the Property by 3.30pm. Delivery was great - they were early, lucky I was also. It was a bit scarey though, as instead of bringing everything up the steps - they parked the Truck up on the Footpath, close to the wall & fence... & handed everything up & over a rock & concrete wall, & a trellis fence.. it was quite TERRIFYING.... some big items looked like they would get dropped (a double oak wardrobe & my washing machine) - THANKFULLY nothing did!! 3 Great Guys who were very friendly & did an efficient quick job...arrived 7.40am gone by 10.30 am. Only 1 broken plate - that's pretty damn good! :-)
The services was very good , thank you.
and I have reconmmend conroy movers to my friends that are moving soon