Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersEverything was done as promised. Only reason you did not get 5 stars was because the black tallboy was badly scratched on top
Regards
Pat
Mixed views on Conroy. Lynn Douglas was very efficient and prompt with her communication. She kept me in the loop with the process and progress and explained any queries I had on Customs and other authorities where importation of my goods were concerned. Thank You Lynn. However the Warehouse let the team down. I asked for confirmation of the time and date for the onward delivery of the shipment from Auckland to Whangarei and it was left to Lynn to chase the matter up after a week and no response.
Also part of the shipment was left in Auckland on account of no "tail-lift" vehicle being available. Not a show stopper as such but no communication either and when the remainder of the shipment was delivered, no forward advice was given and that in turn resulted in other committments made previously, to be rearranged. Normally no issue although time available to me over that time was very limited. Unfortunately, the delivery arrangements and weak communication by the warehouse administration was disappointing.
That said, the team of Neville, Krish and Trevor were very efficient, helpful and patient when the goods were being transferred to storage in Whangarei and are great representatives of Conroy.
The lads that unloaded our container did an excellent job. Very professional and quick. The only reason this is not a 5 star review is as our container was in storage for such a long time, our choice was the charges to access the our container while in storage. The storage costs were very competitive however the charges to access your goods I thought were checky at best. The reason given was health and safty of you being escorted while on site. While understand this as a customer I thought it was counter productive to good customer relationships.
Again we had a very positive experience using Conroy Removal service and I highly recommend them.
Wellington side was all good, and would use again, but I would never have anythuing to do with your Christchurch branch again.
Wellington kept me informed and puicked up goods as contracted. They try to deal with Christchurch on my behalf, however the Christchurch end does not in my opinion understand what customer service is, and I am still waiting on a response for a credit for a job not done.
Many thanks for a efficient and professional service. We are currently out of the country, however,should we have any questions we will contact you on our return in December.
Kind regards
Helen and John Harrison
We have used your services before and were happy with them which is why we came back this time.
The removal guys were great and I would like you to pass on our thanks to them (tell them we are the people with the pet lizard)
Although we had booked in plenty of time and I had spoken to a man who gave us helpful advice, by 3pm the day before we moved we had not heard back from you as to the details of the move. When I phoned up, people could not find our booking details, so at 3.30pm I was phoning around other removal companies to find a back up company in case you weren't able to move us. Our experience is that the admin and communication could be improved.
Happy with how everything went, had a couple of items broken during the move, and unsure on what I need to do to claim them.
The staff did a great job.
Really friendly staff. Efficient admin. They made a big deal (for us) really painless. I would definitely recommend Conroys.