Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHelpful staff on phone when advice sought.
Excellent communication from Robin re delivery date and time.
Mostly a good experience. Efficient service initially and pleased the team were adaptable to include some late amendments. A little surprised the whole amt agreed needs to be paid up front, but that may be industry standard. Maybe some unclear comms on our part but was surprised that a fridge picked up in Auckland a week before could not be delivered in the Hauraki to meet with the pick-up of other items. Delivery of final goods to Sth Island was swift....but again was told they would come Thu/Fri and then got call they would deliver 4 pm day before (and we hadn't even settled the property yet!). Got a "small" rebate on unused recycled boxes that we actually returned - price for these I thought a little steep. Overall would recommend.
Jo does a great job at Conroy. There are 2 things that could be improved to give customers a better experience. 1. Too many separate emails when a customer books a removal. One email with quote acceptance storage agreement, insurance acceptance rather than being pinged separately which is not very efficient. 2. The ops dept need to improve their communications. It was after 4pm the day before my removal and nobody had called. I rang to ask for information as this was impacting on my ability to tell my landlord and others when i would be leaving. The customer needs to be better considered.
Daniel was excellent and the girls at the office very helpful.
Not impressed by loading out team
Delivery guys were very helpful
The two men doing the job were pleasant, however, I felt they were rushing far too much when the first came to get things out and cut corners lifting things on their own. The first incident was that the younger slimmer guy took a tall bookcase down the stairs on his own on his shoulder and causes a gouge mark in the wall. I saw it at the end of the shift, but managed to fix it hurriedly with filler, sandpaper one coat of undercoat and top coat (which I was leaving under the house).
The second incident was I noticed 2 new relatively deep scratches and drag marks on the wooden floor by the front door. I believe this occurred when they were taking out my antique chaise longue about 3 metre out the front door which was very difficult as there was only a path beside it and it was a sharp angle to get it around. They said the feet did this. If they had thought more about it this should have been carried to kitchen and out the french door, and then down the path. I advised them these marks were new, and one person came back and put a product on the deep scratch so it didn't look so bad. I have now left 31 Roy St, but a would appreciate this small area sanded and polyurethane put on it to repair it. An expert will be able to do this very swiftly and efficiently, but may have to come back for the 2nd / 3rd coat.
The new house in Greytown has all wooden floors, and the two guys were much more careful unloading stuff (and taking their time more).
The Conroy lady who came to my property to assess the job gave me the impression that the antiques would be bubble wrapped, but all antique tables and the chaise longue etc were wrapped with rugs strapped on with celotape. So if a paid for bubble wrap I should get a refund?
I chose Conroys (despite being a much higher quote) as the estimate of the contents was thorough, and I felt the antique items would be protected (i took TV screens and paintings and small glass table tops and very fragile breakables in my car).
Robyn
Thank you for fitting our delivery into a very busy schedule
I think delivery times should be updated to reflect the busyness at certain times of the year to avoid frustration when etas are not meet
What a friendly bunch of guys.So happy and helpful.