Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHello, Conroys. My move went very well, thank you. It would have been even better had there been more communication about the likely arrival time of the truck for pick-up in Wellington and again in Christchurch. The actual time didn't matter, but I wanted to let the neighbours to know when to move their cars out etc. An estimate the day before, and then some communication when the situation changed, would have been really helpful.
I also ticked 'Packing' for improvement, just because I think that it would have been better to send two packers. My packer worked really hard all day and didn't quite get finished. The two things that were broken (a cup and a glass, not that they really mattered) were packed hurriedly on the day of uplift.
I did wonder if the guys could have made better use of equipment to protect their backs etc. I don't know what, but it did look like really hard work, and they weren't taking breaks except when I got them to stop to eat and drink.
On the whole, though, I was pleased with the way the move went. Administration was excellent. The removal men were consistently courteous and helpful, even towards a rude tradesperson who was in a hurry to get through.
Regards, Gaylia
Everything was in good condition when unpacked. One or two heavy boxes were put in wrong rooms but that is not important. I found the experience very good from the packers to the actual delivery.
Everything was in good condition when unpacked. One or two heavy boxes were put in wrong rooms but that is not important. I found the experience very good from the packers to the actual delivery.
was a great service getting personal effects to nz from australia, and would use your service in the future,
would also like to thank jameez in your office for assisting me with paperwork and phone calls during stages of paperwork
The only issue I had was the form. I didn't find it user friendly at all. my feedback has nothing to do with people because they were fantastic.
many thanks jo
Joanna was very efficient and helpful, the booking process very smooth and easy. The guys that moved us did a fantastic job and were polite, courteous and got on and did the job well despite working in tricky circumstances. The only thing that would have been helpful is working in together further in advance the move time. In our particular situation moving to an apartment we had to book in locking down a lift so we didn't cause disruption to other residents and to make move in a quicker smoother process. When we didn't get the time that suited the person we spoke to at Conroys and we were told very abruptly "that is absolutely not going to happen we are moving you at 10/10:30am" which I thought was rather rude and if there was such a tight time frame this should have been worked out further in advance with us rather than the night before as we could have booked the lift at a time that suited the company if we had known sooner.
There was good communication through e-mails and phone.
Notified Conroys a month prior to the delivery date of my furniture and was disappointed that delivery was delayed due to an oversight. Did not receive email confirming delivery and time had to chase this up myself. No compensation of any description offered for delivery oversight. The delivery guys who delivered my furniture in the end were fantastic and are a credit to conroys. A good company to work with just some glitches that need ironing out.