Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThank you for fitting our delivery into a very busy schedule
I think delivery times should be updated to reflect the busyness at certain times of the year to avoid frustration when etas are not meet
Arrival estimates were off - 3 hours late on uplift and 1 hour late on delivery, though you can't fault the guys doing the actual moving.Rest of the move went fast and professional, excellent work. No damaged goods.
The service was excellent and the guys very helpfull! Just waiting now for the empty boxes to be removed!
Hi,
The guys did a great job
Prompt, friendly and efficient.
The only negative was the lack of care they took with a set of drawers that managed to get paint chipped of it in four places.
Cheers
Felt some of the plastic items were overwrapped but otherwise the packing was great. Staff very obliging and efficient. Thank you.
Some of the plastic items were over wrapped but overall very good.
Good and friendly service
The 3 guys who completed our move were lovely & friendly, very hard working. Impressed with service all round from the initial phone call replying to my online query through to the actual move. Thanks!
Couldn't fault the driver or his packers / unpackers, excellent. Carefull with all house furniture / shed gear. Were a few hours later than expected at our load site but out of their hands as their early morning drop off was at a site with nil access and had to carry all down long drive way. Didn't know this though till they arrived. I had been calling Conroys after 1.5 hours of delay to find out where they were and just kept getting redirected to other Conroy centers around NZ who couldn't help. When they would pass me to Auckland number just got message machine! Very frustrating. If no one in Akl office at least other centers should know which truck/driver is tasked with the move and can ring him to find out why delay at next job so can inform client. Very frustrating sitting in a boxed up house for 3+ hours not knowing where the movers are and when you get a hold of someone they turn out to be at other part of country with no info for you! Apart from the comms issue Conroys are excellent.
The two men doing the job were pleasant, however, I felt they were rushing far too much when the first came to get things out and cut corners lifting things on their own. The first incident was that the younger slimmer guy took a tall bookcase down the stairs on his own on his shoulder and causes a gouge mark in the wall. I saw it at the end of the shift, but managed to fix it hurriedly with filler, sandpaper one coat of undercoat and top coat (which I was leaving under the house).
The second incident was I noticed 2 new relatively deep scratches and drag marks on the wooden floor by the front door. I believe this occurred when they were taking out my antique chaise longue about 3 metre out the front door which was very difficult as there was only a path beside it and it was a sharp angle to get it around. They said the feet did this. If they had thought more about it this should have been carried to kitchen and out the french door, and then down the path. I advised them these marks were new, and one person came back and put a product on the deep scratch so it didn't look so bad. I have now left 31 Roy St, but a would appreciate this small area sanded and polyurethane put on it to repair it. An expert will be able to do this very swiftly and efficiently, but may have to come back for the 2nd / 3rd coat.
The new house in Greytown has all wooden floors, and the two guys were much more careful unloading stuff (and taking their time more).
The Conroy lady who came to my property to assess the job gave me the impression that the antiques would be bubble wrapped, but all antique tables and the chaise longue etc were wrapped with rugs strapped on with celotape. So if a paid for bubble wrap I should get a refund?
I chose Conroys (despite being a much higher quote) as the estimate of the contents was thorough, and I felt the antique items would be protected (i took TV screens and paintings and small glass table tops and very fragile breakables in my car).
Robyn