Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThere was good communication through e-mails and phone.
What a friendly bunch of guys.So happy and helpful.
Helpful staff on phone when advice sought.
Excellent communication from Robin re delivery date and time.
Mostly a good experience. Efficient service initially and pleased the team were adaptable to include some late amendments. A little surprised the whole amt agreed needs to be paid up front, but that may be industry standard. Maybe some unclear comms on our part but was surprised that a fridge picked up in Auckland a week before could not be delivered in the Hauraki to meet with the pick-up of other items. Delivery of final goods to Sth Island was swift....but again was told they would come Thu/Fri and then got call they would deliver 4 pm day before (and we hadn't even settled the property yet!). Got a "small" rebate on unused recycled boxes that we actually returned - price for these I thought a little steep. Overall would recommend.
Jo does a great job at Conroy. There are 2 things that could be improved to give customers a better experience. 1. Too many separate emails when a customer books a removal. One email with quote acceptance storage agreement, insurance acceptance rather than being pinged separately which is not very efficient. 2. The ops dept need to improve their communications. It was after 4pm the day before my removal and nobody had called. I rang to ask for information as this was impacting on my ability to tell my landlord and others when i would be leaving. The customer needs to be better considered.
Daniel was excellent and the girls at the office very helpful.
Not impressed by loading out team
Delivery guys were very helpful
Joanna was very efficient and helpful, the booking process very smooth and easy. The guys that moved us did a fantastic job and were polite, courteous and got on and did the job well despite working in tricky circumstances. The only thing that would have been helpful is working in together further in advance the move time. In our particular situation moving to an apartment we had to book in locking down a lift so we didn't cause disruption to other residents and to make move in a quicker smoother process. When we didn't get the time that suited the person we spoke to at Conroys and we were told very abruptly "that is absolutely not going to happen we are moving you at 10/10:30am" which I thought was rather rude and if there was such a tight time frame this should have been worked out further in advance with us rather than the night before as we could have booked the lift at a time that suited the company if we had known sooner.