Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI was extremely happy with the team you sent to my house. However the reason I did not give 5 stars was the mere fact that there were only 2 people to offload a significant load. There should have been a minimum of 3 people
I had to travel from Tauranga to Pauanui to meet the truck at our beach house. I was told that the truck would be there between 8.00 and 9.00 am. I had to leave Tauranga at 5.30am in order to be sdure I was at Pauanui by 8.00am. Your truck did not arrive until 11.30am having not left Auckland until 8.30am and then takiung an incorrect route to Pauanui. I am 81 years of age and did not appreciate having to get up and drive in the rain and dark very early in the morning, unnecessartily. However, the men on the truck were pleasant, helpful and efficient which largely made up for the inconvenience.
Given the difficulty of the timing of the shift with the lockdown, Conroys were very good in the service they provided - there was difficulty communicating after my shift had been made from Auckland and I was trying to arrange a further pickup of important items from Te Kauwhata - I do however appreciate how stretched staff were at this unprecedented time. A small table was damaged - and repaired, thankyou. There was also a whole number of smaller marks and scuffs on some of my wooden furniture which while not exactly damaged are noticeable to me - this had me think they could have been more thickly wrapped / items protected from one another. Staff were on the whole very pleasant to deal with.
A difficult time to be moving around NZ but happy with the outcome
Friendly team of movers, were efficient and fast.
Conroy didn't give us a call the day before we moved so we didnt know what time it was happening.
Overall I am pleased with the service provided. We got off to a rocky start but then Conroys really redeemed themselves during the difficult Covid period. They could be better with communication over when staff will arrive on-site and how long they will be on-site. However, the staff were very polite and worked hard to get the job done once onsite. Once lockdown was lifted, Conroys managed to get us moved into our new house at short notice which was brilliant. We really appreciated that as they were working under difficult conditions. Everything came out of storage and delivered in great condition.
Conroy's stepped into the breach caused by a rogue removalist in Sydney, Australia. Within two days I had an inventory, immediately followed by a quote for the costs door to door. This was due to Colin, their Sales Manager, working over a weekend to help me out. By the end of that week my possessions had been retrieved from three locations and taken to be readied for shipping. Fabulous service.
Prior to my possessions arriving in Lyttleton, I was advised Customs had cleared the shipment and a Quarantine inspection was required. Due to a misunderstanding, followed by several conversations I was able to be present at the inspection. The Covid-19 lockdown slowed progress but finally I received advice that delivery could be undertaken. The delivery crew were a great bunch of guys, and unloaded the container in very short time. They were most helpful and unwrapped the large, heavy items for me. There was some confusion initially as my boxes had been numbered sequentially as I packed them. The Conroy Removalist crew in Sydney placed their Inventory sticker number on each box and these numberes were differnt to mine. One of the delivery crew in Nelson was calling my inventory number instead of the Conroy Inventory number as each box was taken from the container. As a result, a number of boxes were delivered to the wrong room.
Overall, an outstanding job done by an outstanding company. Everything went like clockwork, customer service and communications great, items packed by Conroy's were well packed with no damage, scratches, chips. I highly recommend Conroy Removalists if you are planning a move - if it's local or overseas you will be hard pressed to find a better removalist.
A job well executed in a short time frame. All good