Customer Reviews

We moved from Brighton UK to Napier NZ at the start of the year.  We packed all our cartons ourselves and were pleased that all the contents arrived undamaged. Our furniture was export wrapped and unfortunately two pieces arrived damaged.  The fragile glass cabinet we had crated, arrived in good order.

Unfortunately our container got 'stuck' at the Napier depot over the lockdown period.  Customs and MAF clearance was arranged on our behalf and went well.  As soon as lockdown restrictions were lifted, the Napier team did a great job delivering our stuff and returning later a couple of times to pick up empty cartons and packing materials, which was much appreciated. Really helpful and friendly guys on the vans. Particular thanks to Sophie R. at the office who was really helpful, friendly and kept us informed  during the whole process. Many thanks.

Phil and his team in Tauranga did a superb job for us, they were fast, efficient and a pleasure to have around as we went through the stress that moving always entails. We could not fault them. Moving from the north to the south island is an expensive undertaking but we felt we had very good value with this team. The team in Christchurch were a little slower, maybe not as fit, and didn't have the people skills that the Tauranga team and Phil have. 

All good from the Wellington end but not sure that the Brisbane people were overly empathetic about timing issues due to COVID-19 restrictions applicable to travel and hence our ability to receive our goods.

Overall the service was good but the movers were a bit casual and not too careful with certain items. They also turned up an hour later than booked. They did call to say they were running late but with no explanation.