Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVery flexible esp for a small load and delivery time shorter than expected. Great communication thanks
Lots of communication to keep me informed of progress.
Friendly pick up and delivery staff
Fair costs
Very helpful when the an extremely heavy item could not be loaded into the van - another van with with lifting gear was sent straightaway.
I am still awaiting collection of boxes after delivery men informed me they would return to collect. I have called and text messaged without response.
This review is in contrast to the experience we had when our gear was picked up. The guys were on time and were very professional and helpful/
They got everything into the house and into the right spots and asked questions about where things should go.
They managed to get our new fridge into place with minimal hassle (though the fridge was damaged from the pick up).
Conroys were excellent at quote and arrangement time. the men who came to pick up the boxes and furniture couldnt have been better.
The only way that this was let down a bit was the time frame for delivery. It was not said to my daughter Yvonne or I that the delivery would take longer than the Monday the following week. We were told it would be in Auckland the Friday and delivered that day or the Monday. It wasnt until Yvonne rang the Auckland office that we heard it could be up to a week from pick up.
The delivery also went well except one of the men was seriously too old for the job. He was so tired with the manual labour that in putting the boxes down it was almost dropped down or heaved down as it was so hard on him - I felt sorry for him. I dont want people to loose a job but it was impacting on the carefulness that every other person had with the furniture and boxes.
Thanks Conroys for a very good move overall and so thrilled they brought my pot 3 plants too. thank you
The removal staff, both at the W ellington property and at the storage facility in Dunedin, were great. They were respectful, friendly and helpful and appeared take care wrapping and moving items/boxes.
Email communication was fine with the exception of when Joanne was on leave. At this time it was difficult to identify who to contact in her abscence.
Overall great service. The management of the relocating of the spa was not so good. There were not enough staff on hand to move and no clear idea of how to relocate safely. It appeared more staff were supposed to arrive and hep but they never did so the 4 guys had to do it on their own. They managed to drop the spa when shifting it (only from a low hight so I hope there is no damage) and also I note they strapped it against the container wall with no protection on the fibreglass so I hope there is no marking on it.
Only issue was that I was not given an updated time for the delivery of my goods and had to call to find out. Not a big deal at all, everything else went smoothly!
Very pleased with those doing the packing and loading - they were diliegent, finished early and still had space in the container for additional items - several CB2 left unfilled - the person doing the allocation of space perhaps needs to review how space is allocated - an expectation had been set that we were over a full 20ft container so we worked hard to get rid of items that would take space to be sure we were within the paramiteres - (that was disappointing)