Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat Service, this was the 3rd time I used the company. The Auckland men were very good & with my fit son to help, the uplift & truck pack, was quick.The Office advised me the truck would be at my home 10 -1030. I was just out of bed when they arrived at 7 30 am. I should have been advised the day before or the morning of the move, that they would be early. The truck went to Napier & I was told it would be at my new residence on the Wednesday 12-1230. My daughter & friends had taken their day off work so as to be there when the truck arrived. Due to Covid I was not present. The truck arrived at 3 30pm which was 3 hours later than what I was told. quite an inconvenience for those people who had taken their day off.A few ays after the truck was unloaded, we went to get the step stool which obviously had been put on the truck in Auckland. It was not at my home, & was not to be found after everything was unpacked.I had a copy of all items, this was on the list but it was not at my new house. I have made contact with Kyle & Steve in the Napuer office & even sent them a photo of this stool, along with the shop it can be purchased from. I have followed this up several times but still i havent been sent a replacement. I am disappointed as I need it . Please can you arrange for a replacement exactly as the missing stool. I took out the recomended Insurance to cover my property. NO NEED TO PUBLISH THIS LETTER just replace the stool thank you.
There were a few communication issues at Conroy Removals leading to some confusion. Emails sent were not read or actioned by Conroys meaning that we were inconvenienced. This related to a specific request to uplift certain boxes before the main delivery. Despite receiving confirmation that the boxes would be available for pick up, on arrival at the AUCKLAND Depot, no-one seemed to know what was going on and no boxes had been sorted.
Very talkative and a bit slow with getting things in and out of the house. I thought the guys would have been faster but they were very nice guys and very helpfull when it came to needing them to do things like connecting the washing machine and going the extra mile to help.
Conroy provided regular updates of the transit of my good which was very helpful for planning. Actual delivery day again the communications were very good and the goods were delivered down a fairly narrow path with a lot of stairs without any issues.
The team were excellent from the beginning of our moving it all seemed really relaxed, and positive especially on the day of moving. Equally at the other end when the team arrived at our new place it was really nice to see a friendly /familiar face with Glenn and the team. Well done awesome effort. Thank you!
Good service and prompt pick up - bent over backwards to collect on a day that suited us. Thank you so much, much appreciated.
Good customer communication all the way and easy to deal with, Thanks.
Guys were great, handled our spa pool well. Very happy with service
This was a stress free engagement from start to finish. The 2 lads were very professional and were happy to please. Thank you.
From the acceptance of the quote to the pick-up from our store ,Conroy's ticked all the right boxes.Job well done thanks!