Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWe moved an entire 2 bedroom house from Auckland to Wellington through Conroy. From start to end, the service was awesome. Firstly Rebecca was very helpful in providing us the quotes multiple times as we changed the list of goods to be moved almost 3 - 4 times. Our house in Auckland had stairs and not-so-easy access. But the boys were super effiecient and moved almost 80 items in less then 2 hours without a break. In Wellington also the service was good and all items were delieverd with no damage. I will recommend Conroy in a breathe to anyone moving cities within NZ.
THe moving was done efficiently and the guys were helpful and went the extra yard. we were pleased they were able to get our piano into our apartment.
Guys who collected and dropped off items very good hand helpful even with tricky access at the drop off.
Dissapointed with one item been dammaged and yet to hear back about this item and waht wilkl be done to resolve the issue
Katerina and Joanne were very helpful with the quote and administration matters. We were very impressed with Sloan, Siaosi, Mike, Rupe and Trevor, they worked so hard and we enjoyed their company. The packing of our possessions was excellent with no breakages. We rang to ascertain the arrival times of the packers and removal truck in Otaki, both were delayed and we would have appreciated being advised of the delays without having to follow up ourselves. At the New Plymouth end the Dispatch person rang to advise us when the truck would be arriving the next day.
Very friendly guys and great service definitely use convoys again
The Conroy team were very professional, calm and organised. They arrived with spare boxes and tape, which was perfect as we needed them, and looked after our gear very well. Everything was moved with a minimum of fuss and, as they said, "leave it to us- it's our job".
Noeline and Lili did an amazing job of packing the kitchen and bedroom items. The three men who came the next day to do the heavy lifting and packing of container were much more casual in handling our possessions eg some items that should have been bubble wrapped were not. I am concerned that the washing machine sustained a big bump going over .a step. I would hope that when the goods are taken out of storage to be shipped to Australia that the more fragile items will be more carefully packed.
We were apprehensive at the start because I had done some research to decide who to go with. I found every company, including Conroys, had very good reviews but also had some bad reviews. We went with Conroys as they are local. From the quoting, to the customer service to confirm our move, and the move itself - it was all smooth. Funnily enough, I knew the guy who was running the moving team! We went to college together. While they could have a little more careful with some of our larger furniture, overall, the guys were very polite, listened to our instructions well and worked hard to get everything packed in a timely manner. On delivery, the guys unloaded the gear where we advised them to put things and even moving things back and forth a few times as my wife decided to move things around! We appreciated their work and were thankful to them because had we tried to do that ourselves, it would have been very stressful!!
This is the third time we have used Conroys so you must e doing it right. For the most part everything went smoothly except for some random packing - had to get through a bit of stuff in some boxes to find what was written on the box. John was a bit annyoyed at the garage sheling which was basically just dropped on the garage floor and was left in a heap in pieces. We hae been overwhelmed by mountains of packing paper and flattened cartons which thankfully Brendan came and picked up yesterday. Still more to go.
The only hiccup was that our PlayStation 3 "disappeared" somewhere between pickup and delivery.
I found communication from the office bad but having said that The guys that did the packing went way beyond my expectations. Nothing was too much trouble. They even upacked a box to find something I had packed by mistake.We had two differant crews and they equally as good as each other. So yes I would highly recommend them all. Just pick up on the communication from the office side . Regards Dale Spear